Ince Surgery, Wigan: patient reviews and CQC rating
Ince Surgery is a GP practice in Wigan with 8,216 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 3.1 full-time-equivalent qualified GPs, or 2,668 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ince Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 25th of the 30 practices in Wigan with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 122 patients answered the survey (response rate 15%).
| Survey question | Ince Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 78% | 79% | 77% |
| Easy to contact by phone | 55% | 63% | 57% |
| Easy to contact via the website | 51% | 61% | 58% |
| Easy to contact via the NHS App | 61% | 58% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 59% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ince Surgery is Good, published in September 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,216 patients were registered at Ince Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,668 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.9 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,747 appointments a month, or 334 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 25% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Ince Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 445 | 510 |
| Face to face | 69% | 66% | 63% |
| Same day as booked | 25% | 44% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (22.9% against 14.3%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.2% against 1.2%), heart failure (0.6% against 1.1%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 39.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.6 years for women and 73.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.9% | 14.3% |
| High blood pressure | All ages | 14.2% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.2% | 74.9% |
Ince Surgery, Clare House, Phoenix Way, Ince, Wigan, WN3 4NW. Phone: 01942 483510. Website: www.ssphealth.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rivington Way Surgery | 0.0 km | 70% |
| Sullivan Way Surgery | 1.7 km | 84% |
| Dr M K Patel & Partners | 1.7 km | 79% |
| Dr Ahmad and Partners | 1.9 km | 90% |
| Platt House Surgery | 1.9 km | 91% |
- Dr Ahmad and Partners (90% overall experience good)
- Dr Tun & Partners (66% overall experience good)
- Pennygate Medical Centre (86% overall experience good)
- Platt House Surgery (91% overall experience good)
- Rivington Way Surgery (70% overall experience good)
How do patients rate Ince Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Ince Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Ince Surgery?
8,216 patients were registered in September 2026, up 1.0% on a year earlier.
What is Ince Surgery's CQC rating?
Good overall, published in September 2017.
How many GPs does Ince Surgery have?
3.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,668 patients per GP against 2,171 across England.
Are appointments at Ince Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ince Surgery's phone number?
01942 483510.