Pennygate Medical Centre, Wigan: patient reviews and CQC rating
Pennygate Medical Centre is a GP practice in Wigan with 19,382 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 15.9 full-time-equivalent qualified GPs, or 1,215 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pennygate Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 82%, above the England figure of 73%. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 17th of the 30 practices in Wigan with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (76%). 113 patients answered the survey (response rate 24%).
| Survey question | Pennygate Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 86% | 79% | 77% |
| Easy to contact by phone | 59% | 63% | 57% |
| Easy to contact via the website | 64% | 61% | 58% |
| Easy to contact via the NHS App | 63% | 58% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 52% | 71% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 87% of 125 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pennygate Medical Centre is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,382 patients were registered at Pennygate Medical Centre in September 2026, up 0.9% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 15.9 full-time-equivalent qualified GPs, there are 1,215 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 4.2 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 15.4 | 19.2 |
| August 2024 | 15.4 | 21.6 |
| August 2025 | 16.3 | 18.7 |
| August 2026 | 15.9 | 21.4 |
From June 2026 to August 2026 the practice recorded 9,987 appointments a month, or 515 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 26% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Pennygate Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 515 | 445 | 510 |
| Face to face | 81% | 66% | 63% |
| Same day as booked | 26% | 44% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.3% against 1.9%), heart failure (1.6% against 1.1%) and a learning disability (0.8% against 0.6%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.6 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 16.0% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Pennygate Medical Centre, 109 Ladies Lane, Hindley, Wigan, WN2 2QG. Phone: 01942 807500. Website: www.pennygatemedical.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Tun & Partners | 1.0 km | 66% |
| Dr Ahmad and Partners | 2.4 km | 90% |
| Platt House Surgery | 2.4 km | 91% |
| Ince Surgery | 2.6 km | 78% |
| Rivington Way Surgery | 2.6 km | 70% |
- Dr Ahmad and Partners (90% overall experience good)
- Dr Tun & Partners (66% overall experience good)
- Ince Surgery (78% overall experience good)
- Platt House Surgery (91% overall experience good)
- Rivington Way Surgery (70% overall experience good)
How do patients rate Pennygate Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Pennygate Medical Centre as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Pennygate Medical Centre?
19,382 patients were registered in September 2026, up 0.9% on a year earlier.
What is Pennygate Medical Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does Pennygate Medical Centre have?
15.9 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 1,215 patients per GP against 2,171 across England.
Are appointments at Pennygate Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pennygate Medical Centre's phone number?
01942 807500.