Maynard Court Surgery, Waltham Abbey: patient reviews and CQC rating
Maynard Court Surgery is a GP practice in Waltham Abbey with 9,630 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 3.2 full-time-equivalent qualified GPs, or 3,022 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Maynard Court Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
87% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (84%). 94 patients answered the survey (response rate 21%).
| Survey question | Maynard Court Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 90% | 74% | 77% |
| Easy to contact by phone | 87% | 50% | 57% |
| Easy to contact via the website | 47% | 56% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 90% | 83% | 85% |
| Last contact good | 83% | 70% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 96% | 84% | 87% |
| Treated with care and concern | 90% | 83% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for Maynard Court Surgery is Good, published in October 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,630 patients were registered at Maynard Court Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 3,022 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 5.8 |
| August 2024 | 3.1 | 5.3 |
| August 2025 | 3.1 | 6.0 |
| August 2026 | 3.2 | 5.9 |
From June 2026 to August 2026 the practice recorded 4,341 appointments a month, or 451 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 34% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Maynard Court Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 451 | 480 | 510 |
| Face to face | 80% | 69% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.8% against 0.6%), dementia (1.7% against 0.8%) and COPD (2.6% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%), cancer (3.0% against 3.8%) and depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Palliative care | All ages | 2.8% | 0.6% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Maynard Court Surgery, 17-18 Maynard Court, Waltham Abbey, EN9 3DU. Phone: 01992 717512.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Market Square Surgery | 1.3 km | 87% |
| Abbey Road Surgery | 3.5 km | 74% |
| Stanhope Surgery | 3.6 km | 55% |
| Warden Lodge Medical Practice | 4.2 km | 69% |
| Ordnance Unity Centre for Health | 4.4 km | 77% |
- Dr. D. Colvin & Dr. O. B. Isinkaye (79% overall experience good)
- Market Square Surgery (87% overall experience good)
- Ongar War Memorial Medical Centre (72% overall experience good)
- The High Street Surgery (81% overall experience good)
- The Limes Medical Centre (49% overall experience good)
How do patients rate Maynard Court Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Maynard Court Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Maynard Court Surgery?
9,630 patients were registered in September 2026, down 1.0% on a year earlier.
What is Maynard Court Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does Maynard Court Surgery have?
3.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,022 patients per GP against 2,171 across England.
Are appointments at Maynard Court Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Maynard Court Surgery's phone number?
01992 717512.