The High Street Surgery, Epping: patient reviews and CQC rating
The High Street Surgery is a GP practice in Epping with 8,501 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 3.5 full-time-equivalent qualified GPs, or 2,433 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The High Street Surgery
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 43%, against 54% across England. With 99 responses, none of its 11 results differs from England by more than the survey's margin of error.
49% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (71%). 99 patients answered the survey (response rate 26%).
| Survey question | The High Street Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 49% | 50% | 57% |
| Easy to contact via the website | 56% | 56% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 65% | 70% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 90% | 84% | 87% |
| Treated with care and concern | 90% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for The High Street Surgery is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,501 patients were registered at The High Street Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,433 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 0.7 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 2,355 appointments a month, or 277 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 31% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The High Street Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 277 | 480 | 510 |
| Face to face | 67% | 69% | 63% |
| Same day as booked | 31% | 45% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.0% against 4.6%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
98% of the practice's patients live in the CM16 postcode district. 100% live in Epping Forest, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| CM16 | 8,403 | 98% |
The High Street Surgery, 301 High Street, Epping, CM16 4DA. Phone: 01992 579270.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Limes Medical Centre | 0.9 km | 49% |
| Dr. D. Colvin & Dr. O. B. Isinkaye | 5.4 km | 79% |
| Forest Practice | 5.8 km | 76% |
| Lister Medical Centre | 6.2 km | 57% |
| The Hamilton Practice | 6.2 km | 77% |
- Dr. D. Colvin & Dr. O. B. Isinkaye (79% overall experience good)
- Market Square Surgery (87% overall experience good)
- Maynard Court Surgery (90% overall experience good)
- Ongar War Memorial Medical Centre (72% overall experience good)
- The Limes Medical Centre (49% overall experience good)
How do patients rate The High Street Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The High Street Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at The High Street Surgery?
8,501 patients were registered in September 2026, up 1.0% on a year earlier.
What is The High Street Surgery's CQC rating?
Good overall, published in September 2021.
How many GPs does The High Street Surgery have?
3.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,433 patients per GP against 2,171 across England.
Are appointments at The High Street Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The High Street Surgery's phone number?
01992 579270.