Dr. D. Colvin & Dr. O. B. Isinkaye, Romford: patient reviews and CQC rating
Dr. D. Colvin & Dr. O. B. Isinkaye is a GP practice in Romford with 4,249 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 3.0 full-time-equivalent qualified GPs, or 1,402 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr. D. Colvin & Dr. O. B. Isinkaye
Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. With 90 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 11th of the 28 practices in Romford with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 20 points higher than in 2025 (59%). 90 patients answered the survey (response rate 26%).
| Survey question | Dr. D. Colvin & Dr. O. B. Isinkaye | Essex | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 60% | 50% | 57% |
| Easy to contact via the website | 47% | 56% | 58% |
| Easy to contact via the NHS App | 51% | 51% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 78% | 70% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 89% | 83% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 70 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr. D. Colvin & Dr. O. B. Isinkaye is Good, published in October 2021.
One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Requires Improvement (November 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,249 patients were registered at Dr. D. Colvin & Dr. O. B. Isinkaye in September 2026, up 0.9% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,402 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 1.2 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 1,837 appointments a month, or 432 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr. D. Colvin & Dr. O. B. Isinkaye | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 480 | 510 |
| Face to face | 74% | 69% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.9% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (1.4% against 4.6%) and depression (10.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.5% | 74.9% |
Dr. D. Colvin & Dr. O. B. Isinkaye, The Surgery, 37 Ongar Road, Abridge, Romford, RM4 1UH. Phone: 01992 812961.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Forest Practice | 3.3 km | 76% |
| The Loughton Surgery | 4.3 km | 69% |
| Loughton Health Centre | 4.7 km | 55% |
| The Forest Edge Practice | 5.1 km | 85% |
| The Willows Medical Practice | 5.1 km | 79% |
- Market Square Surgery (87% overall experience good)
- Maynard Court Surgery (90% overall experience good)
- Ongar War Memorial Medical Centre (72% overall experience good)
- The High Street Surgery (81% overall experience good)
- The Limes Medical Centre (49% overall experience good)
How do patients rate Dr. D. Colvin & Dr. O. B. Isinkaye?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Dr. D. Colvin & Dr. O. B. Isinkaye as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Dr. D. Colvin & Dr. O. B. Isinkaye?
4,249 patients were registered in September 2026, up 0.9% on a year earlier.
What is Dr. D. Colvin & Dr. O. B. Isinkaye's CQC rating?
Good overall, published in October 2021.
How many GPs does Dr. D. Colvin & Dr. O. B. Isinkaye have?
3.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,402 patients per GP against 2,171 across England.
Are appointments at Dr. D. Colvin & Dr. O. B. Isinkaye face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr. D. Colvin & Dr. O. B. Isinkaye's phone number?
01992 812961.