Suttons Medical Group, Spalding: patient reviews and CQC rating
Suttons Medical Group is a GP practice in Spalding with 15,679 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 8.9 full-time-equivalent qualified GPs, or 1,754 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Suttons Medical Group
Its best result against England is the share who described their last contact with the practice as good: 77%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 37%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 7 practices in Spalding with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (83%). 100 patients answered the survey (response rate 32%).
| Survey question | Suttons Medical Group | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 74% | 74% | 77% |
| Easy to contact by phone | 44% | 54% | 57% |
| Easy to contact via the website | 37% | 58% | 58% |
| Easy to contact via the NHS App | 47% | 53% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 77% | 71% | 73% |
| Wait for appointment about right | 68% | 72% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
CQC's overall rating for Suttons Medical Group is Good, published in July 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,679 patients were registered at Suttons Medical Group in September 2026, down 1.5% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,754 patients per GP, fewer than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 4.9 nurses and 16.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.3 | 9.3 |
| August 2024 | 8.7 | 8.7 |
| August 2025 | 7.9 | 7.9 |
| August 2026 | 8.9 | 8.9 |
From June 2026 to August 2026 the practice recorded 9,115 appointments a month, or 581 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 40% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Suttons Medical Group | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 581 | 600 | 510 |
| Face to face | 79% | 65% | 63% |
| Same day as booked | 40% | 44% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (5.9% against 3.0%), stroke or TIA (3.4% against 1.9%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.0% | 14.3% |
| High blood pressure | All ages | 21.2% | 15.2% |
| Diabetes | 17+ yrs | 12.9% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 5.9% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| COPD | All ages | 3.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
Suttons Medical Group, Trafalgar Square, Long Sutton, Spalding, PE12 9HB. Phone: 01406 362081.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Littlebury Medical Centre | 6.9 km | 81% |
| Holbeach Medical Centre | 7.2 km | 73% |
| Moulton Medical Centre | 12.2 km | 65% |
| St Clement's Surgery | 12.4 km | 90% |
| Clarkson Surgery | 13.3 km | 69% |
- Abbeyview Surgery (66% overall experience good)
- Dr P D Cregor & Partners (86% overall experience good)
- Gosberton Medical Centre (74% overall experience good)
- Holbeach Medical Centre (73% overall experience good)
- Littlebury Medical Centre (81% overall experience good)
- Moulton Medical Centre (65% overall experience good)
- Sutterton Surgery (87% overall experience good)
- The Deepings Practice (49% overall experience good)
How do patients rate Suttons Medical Group?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Suttons Medical Group as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Suttons Medical Group?
15,679 patients were registered in September 2026, down 1.5% on a year earlier.
What is Suttons Medical Group's CQC rating?
Good overall, published in July 2019.
How many GPs does Suttons Medical Group have?
8.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,754 patients per GP against 2,171 across England.
Are appointments at Suttons Medical Group face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Suttons Medical Group's phone number?
01406 362081.