Hamble Valley Health, Southampton: patient reviews and CQC rating
Hamble Valley Health is a GP practice in Southampton with 36,808 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 15.8 full-time-equivalent qualified GPs, or 2,331 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hamble Valley Health
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 30th of the 31 practices in Southampton with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (67%). 179 patients answered the survey (response rate 31%).
| Survey question | Hamble Valley Health | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 57% | 74% | 77% |
| Easy to contact by phone | 27% | 52% | 57% |
| Easy to contact via the website | 49% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 56% | 70% | 73% |
| Wait for appointment about right | 48% | 65% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 192 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hamble Valley Health is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
36,808 patients were registered at Hamble Valley Health in September 2026, down 2.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 15.8 full-time-equivalent qualified GPs, there are 2,331 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 10.2 nurses and 18.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 9.1 |
| August 2024 | 8.6 | 9.6 |
| August 2025 | 9.6 | 11.8 |
| August 2026 | 15.8 | 18.8 |
From June 2026 to August 2026 the practice recorded 21,387 appointments a month, or 581 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 53% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hamble Valley Health | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 581 | 526 | 510 |
| Face to face | 46% | 58% | 63% |
| Same day as booked | 53% | 43% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.5% against 1.1%), cancer (5.1% against 3.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.5% against 1.2%) and chronic kidney disease (2.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 11.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Hamble Valley Health, Satchell Lane, Hamble, Southampton, SO31 4NQ. Phone: 023 8045 3110.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Peartree Practice | 3.0 km | 86% |
| Weston Lane Surgery | 3.5 km | 61% |
| Brook Lane Surgery | 3.6 km | 75% |
| Dr A M Cole & Partners, Lockswood Surgery | 3.7 km | 70% |
| Old Fire Station Surgery | 3.9 km | 82% |
How do patients rate Hamble Valley Health?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Hamble Valley Health as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Hamble Valley Health?
36,808 patients were registered in September 2026, down 2.0% on a year earlier.
What is Hamble Valley Health's CQC rating?
Good overall, published in June 2017.
How many GPs does Hamble Valley Health have?
15.8 full-time-equivalent qualified GPs (22 qualified GPs by headcount), which is 2,331 patients per GP against 2,171 across England.
Are appointments at Hamble Valley Health face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hamble Valley Health's phone number?
023 8045 3110.