Dr A M Cole & Partners, Lockswood Surgery, Southampton: patient reviews and CQC rating
Dr A M Cole & Partners, Lockswood Surgery is a GP practice in Southampton with 14,036 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 5.1 full-time-equivalent qualified GPs, or 2,727 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr A M Cole & Partners, Lockswood Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 23rd of the 31 practices in Southampton with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (79%). 107 patients answered the survey (response rate 40%).
| Survey question | Dr A M Cole & Partners, Lockswood Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 70% | 74% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 44% | 55% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 64% | 70% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 86% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for Dr A M Cole & Partners, Lockswood Surgery is Good, published in June 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,036 patients were registered at Dr A M Cole & Partners, Lockswood Surgery in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,727 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 1.6 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 5.1 | 5.1 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 5.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 5,656 appointments a month, or 403 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 34% took place on the day they were booked and 20% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr A M Cole & Partners, Lockswood Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 403 | 526 | 510 |
| Face to face | 78% | 58% | 63% |
| Same day as booked | 34% | 43% | 45% |
| More than 28 days after booking | 20% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), cancer (5.5% against 3.8%) and heart failure (1.5% against 1.1%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 5.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.2% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Dr A M Cole & Partners, Lockswood Surgery, Lockswood Surgery, Centre Way, Locks Heath, Southampton, SO31 6DX. Phone: 01489 576708.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brook Lane Surgery | 0.8 km | 75% |
| PHL Group Head Office | 1.5 km | -9700% |
| Hamble Valley Health | 3.7 km | 57% |
| Meon Health Practice | 4.6 km | 39% |
| Gudge Heath Lane Surgery | 4.9 km | 65% |
- Brook Lane Surgery (75% overall experience good)
- The Stubbington Medical Practice (57% overall experience good)
How do patients rate Dr A M Cole & Partners, Lockswood Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Dr A M Cole & Partners, Lockswood Surgery as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Dr A M Cole & Partners, Lockswood Surgery?
14,036 patients were registered in September 2026, down 0.1% on a year earlier.
What is Dr A M Cole & Partners, Lockswood Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does Dr A M Cole & Partners, Lockswood Surgery have?
5.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,727 patients per GP against 2,171 across England.
Are appointments at Dr A M Cole & Partners, Lockswood Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr A M Cole & Partners, Lockswood Surgery's phone number?
01489 576708.