PHL Group Head Office, Fareham: patient reviews and CQC rating
PHL Group Head Office is a GP practice in Fareham with 54 registered patients (September 2026). In the 2026 GP Patient Survey, -9700% of its patients described their overall experience as good, below the England figure of 77%. The Care Quality Commission rates it Good overall, in a report published in December 2021. It has 0.9 full-time-equivalent qualified GPs, or 62 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026.
What patients say about PHL Group Head Office
Its result closest to England is the share who found it easy to contact the practice using the NHS App: -9700%, below the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: -9700%, below the England figure of 93%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
-9700% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (-9700%). 5 patients answered the survey (response rate 10%).
| Survey question | PHL Group Head Office | England |
|---|---|---|
| Overall experience good | -9700% | 77% |
| Easy to contact by phone | -9700% | 57% |
| Easy to contact via the website | -9700% | 58% |
| Easy to contact via the NHS App | -9700% | 54% |
| Reception team helpful | -9700% | 85% |
| Last contact good | -9700% | 73% |
| Wait for appointment about right | -9700% | 69% |
| Listened to well | -9700% | 87% |
| Treated with care and concern | -9700% | 86% |
| Confidence and trust in the clinician | -9700% | 93% |
| Needs met | -9700% | 90% |
CQC's overall rating for PHL Group Head Office is Good, published in December 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
54 patients were registered at PHL Group Head Office in September 2026, down 35.7% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 62 patients per GP, fewer than the England figure of 2,171. The practice also has 1.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 0.9 | 0.9 |
PHL Group Head Office, Onyx, 12 Little Park Farm Road, Fareham, PO15 5TD. Phone: 0333 321 0942.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brook Lane Surgery | 1.3 km | 75% |
| Dr A M Cole & Partners, Lockswood Surgery | 1.5 km | 70% |
| Meon Health Practice | 3.4 km | 39% |
| Gudge Heath Lane Surgery | 3.7 km | 65% |
| Hamble Valley Health | 4.9 km | 57% |
How do patients rate PHL Group Head Office?
In the 2026 GP Patient Survey, -9700% of patients described their overall experience of PHL Group Head Office as good, below the England figure of 77%. -9700% found it easy to get through by phone.
How many patients are registered at PHL Group Head Office?
54 patients were registered in September 2026, down 35.7% on a year earlier.
What is PHL Group Head Office's CQC rating?
Good overall, published in December 2021.
How many GPs does PHL Group Head Office have?
0.9 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 62 patients per GP against 2,171 across England.
What is PHL Group Head Office's phone number?
0333 321 0942.