Westlands Medical Centre, Fareham: patient reviews and CQC rating
Westlands Medical Centre is a GP practice in Fareham with 10,275 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 4.5 full-time-equivalent qualified GPs, or 2,300 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westlands Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its result closest to England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 7 practices in Fareham with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (72%). 130 patients answered the survey (response rate 33%).
| Survey question | Westlands Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 66% | 52% | 57% |
| Easy to contact via the website | 85% | 55% | 58% |
| Easy to contact via the NHS App | 71% | 51% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 84% | 70% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for Westlands Medical Centre is Good, published in June 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,275 patients were registered at Westlands Medical Centre in September 2026, down 1.1% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,300 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.8 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 4.5 |
| August 2024 | 4.5 | 6.0 |
| August 2025 | 5.2 | 6.7 |
| August 2026 | 4.5 | 6.0 |
From June 2026 to August 2026 the practice recorded 5,615 appointments a month, or 546 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
14% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Westlands Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 546 | 526 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 46% | 43% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.9% against 1.1%), osteoporosis (3.0% against 1.2%) and cancer (6.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 8.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.5% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Heart failure | All ages | 2.9% | 1.1% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Westlands Medical Centre, 20b Westlands Grove, Fareham, PO16 9AD. Phone: 023 9237 7514. Website: www.westlandsmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Portchester Practice | 0.5 km | 88% |
| Centre Practice | 3.3 km | 74% |
| Bridgemary Medical Centre | 3.5 km | 68% |
| Rowner Surgery | 4.6 km | 51% |
| Derby Road Group Practice | 4.8 km | 77% |
- Centre Practice (74% overall experience good)
- Gudge Heath Lane Surgery (65% overall experience good)
- Portchester Practice (88% overall experience good)
How do patients rate Westlands Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Westlands Medical Centre as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Westlands Medical Centre?
10,275 patients were registered in September 2026, down 1.1% on a year earlier.
What is Westlands Medical Centre's CQC rating?
Good overall, published in June 2019.
How many GPs does Westlands Medical Centre have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,300 patients per GP against 2,171 across England.
Are appointments at Westlands Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westlands Medical Centre's phone number?
023 9237 7514.