Brook Lane Surgery, Southampton: patient reviews and CQC rating
Brook Lane Surgery is a GP practice in Southampton with 13,531 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 5.4 full-time-equivalent qualified GPs, or 2,498 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brook Lane Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 60%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 17th of the 31 practices in Southampton with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (81%). 139 patients answered the survey (response rate 42%).
| Survey question | Brook Lane Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 49% | 55% | 58% |
| Easy to contact via the NHS App | 60% | 51% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 70% | 70% | 73% |
| Wait for appointment about right | 58% | 65% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 256 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brook Lane Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,531 patients were registered at Brook Lane Surgery in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,498 patients per GP, more than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 3.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 7.7 |
| August 2024 | 6.0 | 7.5 |
| August 2025 | 4.9 | 7.3 |
| August 2026 | 5.4 | 6.3 |
From June 2026 to August 2026 the practice recorded 6,703 appointments a month, or 495 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 38% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Brook Lane Surgery | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 526 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 38% | 43% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), cancer (6.1% against 3.8%) and osteoporosis (1.8% against 1.2%). The practice's patients live in areas with an average deprivation score of 6.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.9 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Brook Lane Surgery, 233a Brook Lane, Southampton, SO31 7DQ. Phone: 01489 575191. Website: www.brooklanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr A M Cole & Partners, Lockswood Surgery | 0.8 km | 70% |
| PHL Group Head Office | 1.3 km | -9700% |
| Hamble Valley Health | 3.6 km | 57% |
| Meon Health Practice | 4.7 km | 39% |
| Gudge Heath Lane Surgery | 5.0 km | 65% |
- Dr A M Cole & Partners, Lockswood Surgery (70% overall experience good)
- The Stubbington Medical Practice (57% overall experience good)
How do patients rate Brook Lane Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Brook Lane Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Brook Lane Surgery?
13,531 patients were registered in September 2026, down 0.1% on a year earlier.
What is Brook Lane Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does Brook Lane Surgery have?
5.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,498 patients per GP against 2,171 across England.
Are appointments at Brook Lane Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brook Lane Surgery's phone number?
01489 575191.