Great Eccleston Health Centre, Preston: patient reviews and CQC rating
Great Eccleston Health Centre is a GP practice in Preston with 7,768 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.9 full-time-equivalent qualified GPs, or 2,009 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Great Eccleston Health Centre
Its result closest to England is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 32nd of the 32 practices in Preston with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (66%). 106 patients answered the survey (response rate 37%).
| Survey question | Great Eccleston Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 60% | 78% | 77% |
| Easy to contact by phone | 35% | 61% | 57% |
| Easy to contact via the website | 38% | 55% | 58% |
| Easy to contact via the NHS App | 29% | 57% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 57% | 74% | 73% |
| Wait for appointment about right | 57% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
CQC's overall rating for Great Eccleston Health Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,768 patients were registered at Great Eccleston Health Centre in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,009 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 4.6 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 4,289 appointments a month, or 552 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 49% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Great Eccleston Health Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 552 | 471 | 510 |
| Face to face | 48% | 70% | 63% |
| Same day as booked | 49% | 42% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), atrial fibrillation (3.8% against 2.2%) and cancer (6.2% against 3.8%). It has a lower share for osteoporosis (0.4% against 1.2%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Cancer | All ages | 6.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
Great Eccleston Health Centre, Raikes Road, Preston, PR3 0ZA. Phone: 01995 670066.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Garstang Medical Practice | 7.3 km | 90% |
| Ash Tree House Surgery | 8.0 km | 87% |
| Lockwood GP Surgery | 8.0 km | 84% |
| Kirkham Health Centre | 8.2 km | 74% |
| Queensway Medical Centre | 8.4 km | 73% |
- The Over-Wyre Medical Centre (80% overall experience good)
How do patients rate Great Eccleston Health Centre?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Great Eccleston Health Centre as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Great Eccleston Health Centre?
7,768 patients were registered in September 2026, down 0.3% on a year earlier.
What is Great Eccleston Health Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Great Eccleston Health Centre have?
3.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,009 patients per GP against 2,171 across England.
Are appointments at Great Eccleston Health Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Great Eccleston Health Centre's phone number?
01995 670066.