Lockwood GP Surgery, Poulton Le Fylde: patient reviews and CQC rating
Lockwood GP Surgery is a GP practice in Poulton Le Fylde with 9,479 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 1.8 full-time-equivalent qualified GPs, or 5,152 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lockwood GP Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
77% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (78%). 111 patients answered the survey (response rate 37%).
| Survey question | Lockwood GP Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 77% | 61% | 57% |
| Easy to contact via the website | 62% | 55% | 58% |
| Easy to contact via the NHS App | 64% | 57% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 85% | 74% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 488 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lockwood GP Surgery is Good, published in May 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,479 patients were registered at Lockwood GP Surgery in September 2026, up 3.4% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 5,152 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 5.1 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 4,817 appointments a month, or 508 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 30% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lockwood GP Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 471 | 510 |
| Face to face | 65% | 70% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), osteoporosis (2.5% against 1.2%) and cancer (6.9% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.9% | 15.2% |
| Depression | 18+ yrs | 16.3% | 14.3% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Cancer | All ages | 6.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Palliative care | All ages | 1.5% | 0.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Lockwood GP Surgery, Civic Centre, Breck Road, Poulton Le Fylde, FY6 7PU. Phone: 01253 855838. Website: www.lockwoodavenuesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queensway Medical Centre | 0.6 km | 73% |
| Beechwood Surgery | 2.6 km | 87% |
| Glenroyd Medical | 2.9 km | 66% |
| North Shore Surgery | 2.9 km | 77% |
| The Partners | 3.3 km | 81% |
- Beechwood Surgery (87% overall experience good)
- Queensway Medical Centre (73% overall experience good)
- The Village Practice (92% overall experience good)
How do patients rate Lockwood GP Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Lockwood GP Surgery as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Lockwood GP Surgery?
9,479 patients were registered in September 2026, up 3.4% on a year earlier.
What is Lockwood GP Surgery's CQC rating?
Good overall, published in May 2017.
How many GPs does Lockwood GP Surgery have?
1.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 5,152 patients per GP against 2,171 across England.
Are appointments at Lockwood GP Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lockwood GP Surgery's phone number?
01253 855838.