Queensway Medical Centre, Blackpool: patient reviews and CQC rating
Queensway Medical Centre is a GP practice in Blackpool with 10,235 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 1.7 full-time-equivalent qualified GPs, or 5,896 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queensway Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 82%, above the England figure of 73%. Its weakest is the share who said they were treated with care and concern: 74%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 10th of the 15 practices in Blackpool with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 102 patients answered the survey (response rate 31%).
| Survey question | Queensway Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 65% | 61% | 57% |
| Easy to contact via the website | 53% | 55% | 58% |
| Easy to contact via the NHS App | 44% | 57% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 82% | 74% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 87% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 505 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queensway Medical Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,235 patients were registered at Queensway Medical Centre in September 2026, up 2.9% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 5,896 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 2.9 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 4.1 |
| August 2024 | 2.6 | 4.3 |
| August 2025 | 2.4 | 4.9 |
| August 2026 | 1.7 | 4.5 |
From June 2026 to August 2026 the practice recorded 6,446 appointments a month, or 630 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 49% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Queensway Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 630 | 471 | 510 |
| Face to face | 75% | 70% | 63% |
| Same day as booked | 49% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.0% against 1.2%), palliative or supportive care needs (1.6% against 0.6%) and heart failure (2.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.2% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Osteoporosis | 50+ yrs | 4.0% | 1.2% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| Palliative care | All ages | 1.6% | 0.6% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Queensway Medical Centre, Queensway, Poulton-Le-Fylde, Blackpool, FY6 7ST. Phone: 01253 890219. Website: www.queensway.info.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lockwood GP Surgery | 0.6 km | 84% |
| Glenroyd Medical | 2.5 km | 66% |
| North Shore Surgery | 2.5 km | 77% |
| The Partners | 2.7 km | 81% |
| Beechwood Surgery | 2.9 km | 87% |
- Beechwood Surgery (87% overall experience good)
- Lockwood GP Surgery (84% overall experience good)
- The Village Practice (92% overall experience good)
How do patients rate Queensway Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Queensway Medical Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Queensway Medical Centre?
10,235 patients were registered in September 2026, up 2.9% on a year earlier.
What is Queensway Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Queensway Medical Centre have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,896 patients per GP against 2,171 across England.
Are appointments at Queensway Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queensway Medical Centre's phone number?
01253 890219.