Glenroyd Medical, Blackpool: patient reviews and CQC rating
Glenroyd Medical is a GP practice in Blackpool with 13,460 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in July 2016. It has 2.4 full-time-equivalent qualified GPs, or 5,685 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Glenroyd Medical
Its result closest to England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 13th of the 15 practices in Blackpool with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (73%). 123 patients answered the survey (response rate 26%).
| Survey question | Glenroyd Medical | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 42% | 61% | 57% |
| Easy to contact via the website | 51% | 55% | 58% |
| Easy to contact via the NHS App | 44% | 57% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 61% | 74% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 79% | 88% | 87% |
| Treated with care and concern | 78% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 449 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Glenroyd Medical is Outstanding, published in July 2016. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
13,460 patients were registered at Glenroyd Medical in September 2026, down 2.9% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 5,685 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 10.2 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 7.5 |
| August 2024 | 0.7 | 2.8 |
| August 2025 | 3.0 | 6.0 |
| August 2026 | 2.4 | 4.1 |
From June 2026 to August 2026 the practice recorded 4,845 appointments a month, or 360 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 21% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Glenroyd Medical | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 360 | 471 | 510 |
| Face to face | 73% | 70% | 63% |
| Same day as booked | 21% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.6% against 1.2%), peripheral arterial disease (1.4% against 0.6%) and heart failure (2.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 33.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.0 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.3% | 14.3% |
| High blood pressure | All ages | 21.4% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| COPD | All ages | 4.2% | 1.9% |
| Osteoporosis | 50+ yrs | 3.6% | 1.2% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 2.5% | 1.1% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Peripheral arterial disease | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.7% | 74.9% |
Glenroyd Medical, Moor Park Health and Leisure Centre, Bristol Avenue, Bispham, Blackpool, FY2 0JG. Phone: 01253 953500. Website: www.glenroydmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| North Shore Surgery | 0.0 km | 77% |
| Layton Medical Centre | 2.5 km | 73% |
| Queensway Medical Centre | 2.5 km | 73% |
| St Paul's Medical Centre | 2.7 km | 55% |
| Lockwood GP Surgery | 2.9 km | 84% |
- North Shore Surgery (77% overall experience good)
How do patients rate Glenroyd Medical?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Glenroyd Medical as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Glenroyd Medical?
13,460 patients were registered in September 2026, down 2.9% on a year earlier.
What is Glenroyd Medical's CQC rating?
Outstanding overall, published in July 2016.
How many GPs does Glenroyd Medical have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 5,685 patients per GP against 2,171 across England.
Are appointments at Glenroyd Medical face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Glenroyd Medical's phone number?
01253 953500.