North Shore Surgery, Blackpool: patient reviews and CQC rating
North Shore Surgery is a GP practice in Blackpool with 13,897 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 4.8 full-time-equivalent qualified GPs, or 2,903 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Shore Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 15 practices in Blackpool with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (82%). 106 patients answered the survey (response rate 22%).
| Survey question | North Shore Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 59% | 61% | 57% |
| Easy to contact via the website | 32% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 57% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 73% | 74% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 577 responses rated the practice good or very good (England: 92%).
CQC's overall rating for North Shore Surgery is Good, published in March 2016. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,897 patients were registered at North Shore Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,903 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 7.1 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 6.6 |
| August 2024 | 4.3 | 10.9 |
| August 2025 | 3.9 | 7.5 |
| August 2026 | 4.8 | 11.0 |
From June 2026 to August 2026 the practice recorded 5,844 appointments a month, or 421 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 46% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | North Shore Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 471 | 510 |
| Face to face | 70% | 70% | 63% |
| Same day as booked | 46% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%), osteoporosis (3.3% against 1.2%) and heart failure (2.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 31.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 19.8% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| COPD | All ages | 3.8% | 1.9% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Palliative care | All ages | 1.7% | 0.6% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
North Shore Surgery, Moor Park Health and Leisure Centre, Bristol Avenue, Bispham, Blackpool, FY2 0JG. Phone: 01253 957666. Website: www.northshoresurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Glenroyd Medical | 0.0 km | 66% |
| Layton Medical Centre | 2.5 km | 73% |
| Queensway Medical Centre | 2.5 km | 73% |
| St Paul's Medical Centre | 2.7 km | 55% |
| Lockwood GP Surgery | 2.9 km | 84% |
- Glenroyd Medical (66% overall experience good)
How do patients rate North Shore Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of North Shore Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at North Shore Surgery?
13,897 patients were registered in September 2026, up 0.4% on a year earlier.
What is North Shore Surgery's CQC rating?
Good overall, published in March 2016.
How many GPs does North Shore Surgery have?
4.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,903 patients per GP against 2,171 across England.
Are appointments at North Shore Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Shore Surgery's phone number?
01253 957666.