St Thomas Road Surgery, Pontefract: patient reviews and CQC rating
St Thomas Road Surgery is a GP practice in Pontefract with 6,220 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 3.6 full-time-equivalent qualified GPs, or 1,712 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Thomas Road Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 3rd of the 9 practices in Pontefract with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (91%). 112 patients answered the survey (response rate 25%).
| Survey question | St Thomas Road Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 85% | 76% | 77% |
| Easy to contact by phone | 55% | 53% | 57% |
| Easy to contact via the website | 51% | 54% | 58% |
| Easy to contact via the NHS App | 62% | 52% | 54% |
| Reception team helpful | 91% | 84% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 85% | 70% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 95% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Thomas Road Surgery is Good, published in November 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,220 patients were registered at St Thomas Road Surgery in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,712 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.7 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 4.7 |
| August 2024 | 3.6 | 4.3 |
| August 2025 | 3.6 | 4.5 |
| August 2026 | 3.6 | 4.3 |
From June 2026 to August 2026 the practice recorded 4,251 appointments a month, or 683 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 42% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Thomas Road Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 683 | 579 | 510 |
| Face to face | 73% | 66% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.1% against 1.9%), peripheral arterial disease (1.0% against 0.6%) and a learning disability (1.0% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 34.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.0% | 15.2% |
| Depression | 18+ yrs | 21.8% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| COPD | All ages | 4.1% | 1.9% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
St Thomas Road Surgery, St Thomas Road, Featherstone, Pontefract, WF7 5HE. Phone: 01977 801363.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Station Lane Medical Centre | 0.7 km | 95% |
| Drs Thachankary and Krishnan | 3.4 km | 72% |
| Dr Watson & Partners | 3.5 km | 64% |
| College Lane Surgery | 3.6 km | 94% |
| Northgate Surgery | 3.7 km | 73% |
- Dr N A Nayyar & Partners - Riverside Medical Centre (76% overall experience good)
- Dr R Gupta & Dr H Parikh (96% overall experience good)
- Henry Moore Clinic (88% overall experience good)
- Station Lane Medical Centre (95% overall experience good)
- Tieve Tara Medical Centre (65% overall experience good)
How do patients rate St Thomas Road Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of St Thomas Road Surgery as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at St Thomas Road Surgery?
6,220 patients were registered in September 2026, down 0.2% on a year earlier.
What is St Thomas Road Surgery's CQC rating?
Good overall, published in November 2022.
How many GPs does St Thomas Road Surgery have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,712 patients per GP against 2,171 across England.
Are appointments at St Thomas Road Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Thomas Road Surgery's phone number?
01977 801363.