The Grange Medical Centre, Pontefract: patient reviews and CQC rating
The Grange Medical Centre is a GP practice in Pontefract with 14,474 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 7.2 full-time-equivalent qualified GPs, or 2,014 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grange Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 53%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 9 practices in Pontefract with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (73%). 85 patients answered the survey (response rate 21%).
| Survey question | The Grange Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 53% | 53% | 57% |
| Easy to contact via the website | 54% | 54% | 58% |
| Easy to contact via the NHS App | 65% | 52% | 54% |
| Reception team helpful | 93% | 84% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 95% | 87% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 93% of 349 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Grange Medical Centre is Good, published in May 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,474 patients were registered at The Grange Medical Centre in September 2026, down 0.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 2,014 patients per GP, close to the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 10.0 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 6.1 |
| August 2024 | 7.2 | 7.2 |
| August 2025 | 7.2 | 7.2 |
| August 2026 | 7.2 | 8.3 |
From June 2026 to August 2026 the practice recorded 7,107 appointments a month, or 491 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 38% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Grange Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 491 | 579 | 510 |
| Face to face | 86% | 66% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.3% against 1.9%), peripheral arterial disease (0.9% against 0.6%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.1% against 1.2%), chronic kidney disease (2.6% against 4.6%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 39.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 15.9% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| COPD | All ages | 4.3% | 1.9% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
The Grange Medical Centre, Highfield Road, Hemsworth, Pontefract, WF9 4DP. Phone: 01977 610009.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Green Surgery | 3.8 km | 83% |
| Langthwaite Surgery | 3.8 km | 74% |
| College Lane Surgery | 3.8 km | 94% |
| White Rose Surgery | 4.4 km | 82% |
| Grimethorpe Surgery | 4.6 km | 67% |
- College Lane Surgery (94% overall experience good)
- Langthwaite Surgery (74% overall experience good)
- Park Green Surgery (83% overall experience good)
- White Rose Surgery (82% overall experience good)
How do patients rate The Grange Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Grange Medical Centre as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at The Grange Medical Centre?
14,474 patients were registered in September 2026, down 0.8% on a year earlier.
What is The Grange Medical Centre's CQC rating?
Good overall, published in May 2022.
How many GPs does The Grange Medical Centre have?
7.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,014 patients per GP against 2,171 across England.
Are appointments at The Grange Medical Centre face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grange Medical Centre's phone number?
01977 610009.