Park Green Surgery, Pontefract: patient reviews and CQC rating
Park Green Surgery is a GP practice in Pontefract with 10,505 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 5.7 full-time-equivalent qualified GPs, or 1,844 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Green Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. With 99 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 9 practices in Pontefract with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (73%). 99 patients answered the survey (response rate 24%).
| Survey question | Park Green Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 83% | 76% | 77% |
| Easy to contact by phone | 59% | 53% | 57% |
| Easy to contact via the website | 64% | 54% | 58% |
| Easy to contact via the NHS App | 50% | 52% | 54% |
| Reception team helpful | 89% | 84% | 85% |
| Last contact good | 73% | 70% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 567 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Green Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,505 patients were registered at Park Green Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,844 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 4.1 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 5.7 | 5.7 |
From June 2026 to August 2026 the practice recorded 4,913 appointments a month, or 468 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 37% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Park Green Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 468 | 579 | 510 |
| Face to face | 87% | 66% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), a learning disability (1.1% against 0.6%) and epilepsy (1.3% against 0.8%). It has a lower share for osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 38.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 17.4% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Asthma | 6+ yrs | 10.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 3.6% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.2% | 74.9% |
Park Green Surgery, Langthwaite Road, South Kirkby, Pontefract, WF9 3AP. Phone: 01977 642251. Website: www.churchviewhealthcentre.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Langthwaite Surgery | 0.0 km | 74% |
| White Rose Surgery | 1.2 km | 82% |
| The Grange Medical Centre | 3.8 km | 84% |
| Dearne Valley Group Practice | 4.7 km | 65% |
| Grimethorpe Surgery | 4.9 km | 67% |
- College Lane Surgery (94% overall experience good)
- Langthwaite Surgery (74% overall experience good)
- The Grange Medical Centre (84% overall experience good)
- White Rose Surgery (82% overall experience good)
How do patients rate Park Green Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Park Green Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Park Green Surgery?
10,505 patients were registered in September 2026, down 2.4% on a year earlier.
What is Park Green Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Park Green Surgery have?
5.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,844 patients per GP against 2,171 across England.
Are appointments at Park Green Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Green Surgery's phone number?
01977 642251.