White Rose Surgery, Pontefract: patient reviews and CQC rating
White Rose Surgery is a GP practice in Pontefract with 24,336 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 6.6 full-time-equivalent qualified GPs, or 3,702 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about White Rose Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 9 practices in Pontefract with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (84%). 110 patients answered the survey (response rate 25%).
| Survey question | White Rose Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 82% | 76% | 77% |
| Easy to contact by phone | 66% | 53% | 57% |
| Easy to contact via the website | 42% | 54% | 58% |
| Easy to contact via the NHS App | 46% | 52% | 54% |
| Reception team helpful | 83% | 84% | 85% |
| Last contact good | 80% | 70% | 73% |
| Wait for appointment about right | 71% | 70% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 89% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for White Rose Surgery is Good, published in November 2022. One key question is rated differently: Responsive Outstanding. Its previous overall rating was Outstanding (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
24,336 patients were registered at White Rose Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 3,702 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 9.8 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 10.7 |
| August 2024 | 7.5 | 11.4 |
| August 2025 | 6.6 | 11.7 |
| August 2026 | 6.6 | 10.6 |
From June 2026 to August 2026 the practice recorded 13,373 appointments a month, or 550 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 45% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | White Rose Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 550 | 579 | 510 |
| Face to face | 93% | 66% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), a learning disability (1.3% against 0.6%) and COPD (3.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 35.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.9 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.8% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
White Rose Surgery, Exchange Street, South Elmsall, Pontefract, WF9 2RD. Phone: 01977 642412.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Green Surgery | 1.2 km | 83% |
| Langthwaite Surgery | 1.2 km | 74% |
| The Grange Medical Centre | 4.4 km | 84% |
| Dearne Valley Group Practice | 5.4 km | 65% |
| Grimethorpe Surgery | 6.1 km | 67% |
- College Lane Surgery (94% overall experience good)
- Langthwaite Surgery (74% overall experience good)
- Park Green Surgery (83% overall experience good)
- The Grange Medical Centre (84% overall experience good)
How do patients rate White Rose Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of White Rose Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at White Rose Surgery?
24,336 patients were registered in September 2026, down 1.4% on a year earlier.
What is White Rose Surgery's CQC rating?
Good overall, published in November 2022.
How many GPs does White Rose Surgery have?
6.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 3,702 patients per GP against 2,171 across England.
Are appointments at White Rose Surgery face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is White Rose Surgery's phone number?
01977 642412.