College Lane Surgery, Pontefract: patient reviews and CQC rating
College Lane Surgery is a GP practice in Pontefract with 10,987 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 6.2 full-time-equivalent qualified GPs, or 1,779 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about College Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 2nd of the 9 practices in Pontefract with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (93%). 99 patients answered the survey (response rate 34%).
| Survey question | College Lane Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 94% | 76% | 77% |
| Easy to contact by phone | 93% | 53% | 57% |
| Easy to contact via the website | 81% | 54% | 58% |
| Easy to contact via the NHS App | 72% | 52% | 54% |
| Reception team helpful | 98% | 84% | 85% |
| Last contact good | 96% | 70% | 73% |
| Wait for appointment about right | 98% | 70% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 97% | 85% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 100% of 20 responses rated the practice good or very good (England: 92%).
CQC's overall rating for College Lane Surgery is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,987 patients were registered at College Lane Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,779 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 2.9 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 6.5 |
| August 2024 | 5.7 | 9.5 |
| August 2025 | 6.2 | 11.1 |
| August 2026 | 6.2 | 10.0 |
From June 2026 to August 2026 the practice recorded 5,358 appointments a month, or 488 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | College Lane Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 488 | 579 | 510 |
| Face to face | 60% | 66% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (2.6% against 1.9%), chronic kidney disease (6.3% against 4.6%) and cancer (4.9% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.5% against 0.8%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 14.9% | 14.3% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
College Lane Surgery, Barnsley Road, Ackworth, Pontefract, WF7 7HZ. Phone: 01977 611023. Website: www.collegelanesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Thomas Road Surgery | 3.6 km | 85% |
| The Grange Medical Centre | 3.8 km | 84% |
| Station Lane Medical Centre | 4.3 km | 95% |
| Dr Watson & Partners | 5.2 km | 64% |
| Drs Thachankary and Krishnan | 5.6 km | 72% |
- Langthwaite Surgery (74% overall experience good)
- Park Green Surgery (83% overall experience good)
- The Grange Medical Centre (84% overall experience good)
- White Rose Surgery (82% overall experience good)
How do patients rate College Lane Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of College Lane Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at College Lane Surgery?
10,987 patients were registered in September 2026, up 0.5% on a year earlier.
What is College Lane Surgery's CQC rating?
Good overall, published in May 2016.
How many GPs does College Lane Surgery have?
6.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,779 patients per GP against 2,171 across England.
Are appointments at College Lane Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is College Lane Surgery's phone number?
01977 611023.