Drs Thachankary and Krishnan, Pontefract: patient reviews and CQC rating
Drs Thachankary and Krishnan is a GP practice in Pontefract with 7,167 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2023. It has 4.2 full-time-equivalent qualified GPs, or 1,698 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Thachankary and Krishnan
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 9 practices in Pontefract with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (64%). 102 patients answered the survey (response rate 23%).
| Survey question | Drs Thachankary and Krishnan | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 72% | 76% | 77% |
| Easy to contact by phone | 48% | 53% | 57% |
| Easy to contact via the website | 46% | 54% | 58% |
| Easy to contact via the NHS App | 48% | 52% | 54% |
| Reception team helpful | 89% | 84% | 85% |
| Last contact good | 65% | 70% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 78% | 87% | 87% |
| Treated with care and concern | 75% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 169 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Thachankary and Krishnan is Good, published in July 2023. One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Requires Improvement (January 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,167 patients were registered at Drs Thachankary and Krishnan in September 2026, down 4.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,698 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.0 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 4.2 | 5.3 |
From June 2026 to August 2026 the practice recorded 4,857 appointments a month, or 678 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 56% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Drs Thachankary and Krishnan | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 678 | 579 | 510 |
| Face to face | 57% | 66% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), a learning disability (1.1% against 0.6%) and chronic kidney disease (6.1% against 4.6%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 25.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| COPD | All ages | 3.5% | 1.9% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Drs Thachankary and Krishnan, The Surgery, Stuart Road, Pontefract, WF8 4PQ. Phone: 01977 703437.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northgate Surgery | 0.4 km | 73% |
| Dr Watson & Partners | 0.8 km | 64% |
| Station Lane Medical Centre | 3.2 km | 95% |
| St Thomas Road Surgery | 3.4 km | 85% |
| Henry Moore Clinic | 4.0 km | 88% |
- Ash Grove Medical Centre (73% overall experience good)
- Dr Watson & Partners (64% overall experience good)
- Northgate Surgery (73% overall experience good)
How do patients rate Drs Thachankary and Krishnan?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Drs Thachankary and Krishnan as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Drs Thachankary and Krishnan?
7,167 patients were registered in September 2026, down 4.1% on a year earlier.
What is Drs Thachankary and Krishnan's CQC rating?
Good overall, published in July 2023.
How many GPs does Drs Thachankary and Krishnan have?
4.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,698 patients per GP against 2,171 across England.
Are appointments at Drs Thachankary and Krishnan face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Thachankary and Krishnan's phone number?
01977 703437.