Lakeside Healthcare at Yaxley, Peterborough: patient reviews and CQC rating
Lakeside Healthcare at Yaxley is a GP practice in Peterborough with 20,889 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2020. It has 8.1 full-time-equivalent qualified GPs, or 2,590 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lakeside Healthcare at Yaxley
Its best result against England is the share who said the wait for their last appointment was about right: 88%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 47%, below the England figure of 57%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 23 practices in Peterborough with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (87%). 113 patients answered the survey (response rate 29%).
| Survey question | Lakeside Healthcare at Yaxley | Central East | England |
|---|---|---|---|
| Overall experience good | 87% | 75% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 71% | 60% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 82% | 71% | 73% |
| Wait for appointment about right | 88% | 69% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 240 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lakeside Healthcare at Yaxley is Good, published in October 2020. All 5 key questions are rated Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,889 patients were registered at Lakeside Healthcare at Yaxley in September 2026, up 1.1% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 2,590 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 10.9 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.2 | 14.2 |
| August 2024 | 9.2 | 14.4 |
| August 2025 | 8.7 | 12.5 |
| August 2026 | 8.1 | 11.9 |
From June 2026 to August 2026 the practice recorded 23,639 appointments a month, or 1,132 per 1,000 registered patients (England: 510). 22% were face to face (England: 63%). 64% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Lakeside Healthcare at Yaxley | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,132 | 521 | 510 |
| Face to face | 22% | 62% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.7% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), serious mental illness (0.7% against 1.0%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Lakeside Healthcare at Yaxley, Landsdowne Road, Yaxley, Peterborough, PE7 3JL. Phone: 01733 240478.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hampton Medical Centre | 2.6 km | 72% |
| Nene Valley Medical Practice | 4.0 km | 56% |
| The Willow Tree Surgery | 4.7 km | 46% |
| Old Fletton Surgery | 4.7 km | 80% |
| Botolph Bridge Community Health Centre | 5.1 km | 49% |
- Lakeside Healthcare at New Queen Street and Stanground surgeries (53% overall experience good)
- Old Fletton Surgery (80% overall experience good)
- Wansford & Kings Cliffe Practice (75% overall experience good)
How do patients rate Lakeside Healthcare at Yaxley?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Lakeside Healthcare at Yaxley as good, above the England figure of 77%. 47% found it easy to get through by phone.
How many patients are registered at Lakeside Healthcare at Yaxley?
20,889 patients were registered in September 2026, up 1.1% on a year earlier.
What is Lakeside Healthcare at Yaxley's CQC rating?
Good overall, published in October 2020.
How many GPs does Lakeside Healthcare at Yaxley have?
8.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,590 patients per GP against 2,171 across England.
Are appointments at Lakeside Healthcare at Yaxley face to face?
22% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lakeside Healthcare at Yaxley's phone number?
01733 240478.