Old Fletton Surgery, Peterborough: patient reviews and CQC rating
Old Fletton Surgery is a GP practice in Peterborough with 13,194 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 7.2 full-time-equivalent qualified GPs, or 1,843 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Fletton Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 23 practices in Peterborough with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (73%). 117 patients answered the survey (response rate 33%).
| Survey question | Old Fletton Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 59% | 52% | 57% |
| Easy to contact via the website | 66% | 60% | 58% |
| Easy to contact via the NHS App | 50% | 52% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 75% | 71% | 73% |
| Wait for appointment about right | 82% | 69% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Old Fletton Surgery is Good, published in November 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,194 patients were registered at Old Fletton Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,843 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 4.7 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 8.6 |
| August 2024 | 7.8 | 8.9 |
| August 2025 | 7.8 | 9.9 |
| August 2026 | 7.2 | 8.0 |
From June 2026 to August 2026 the practice recorded 9,014 appointments a month, or 683 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 53% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Old Fletton Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 683 | 521 | 510 |
| Face to face | 49% | 62% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.5% against 1.2%), depression (7.9% against 14.3%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 24.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Depression | 18+ yrs | 7.9% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.5% | 74.9% |
Old Fletton Surgery, Rectory Gardens, Old Fletton, Peterborough, PE2 8AY. Phone: 01733 344816. Website: www.oldflettonsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Botolph Bridge Community Health Centre | 1.9 km | 49% |
| Boroughbury Medical Centre | 2.3 km | 66% |
| Thorpe Road Surgery | 2.3 km | 59% |
| Park Medical Centre | 2.6 km | 57% |
| Thomas Walker Medical Practice | 2.9 km | 69% |
- Lakeside Healthcare at New Queen Street and Stanground surgeries (53% overall experience good)
- Lakeside Healthcare at Yaxley (87% overall experience good)
- Wansford & Kings Cliffe Practice (75% overall experience good)
How do patients rate Old Fletton Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Old Fletton Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Old Fletton Surgery?
13,194 patients were registered in September 2026, down 2.0% on a year earlier.
What is Old Fletton Surgery's CQC rating?
Good overall, published in November 2019.
How many GPs does Old Fletton Surgery have?
7.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,843 patients per GP against 2,171 across England.
Are appointments at Old Fletton Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Fletton Surgery's phone number?
01733 344816.