Boroughbury Medical Centre, Peterborough: patient reviews and CQC rating
Boroughbury Medical Centre is a GP practice in Peterborough with 47,981 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2022. It has 14.3 full-time-equivalent qualified GPs, or 3,367 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Boroughbury Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 12th of the 23 practices in Peterborough with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (62%). 155 patients answered the survey (response rate 23%).
| Survey question | Boroughbury Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 40% | 52% | 57% |
| Easy to contact via the website | 28% | 60% | 58% |
| Easy to contact via the NHS App | 51% | 52% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 63% | 71% | 73% |
| Wait for appointment about right | 58% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 77% of 701 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Boroughbury Medical Centre is Outstanding, published in May 2022. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Good (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
47,981 patients were registered at Boroughbury Medical Centre in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 14.3 full-time-equivalent qualified GPs, there are 3,367 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 18.4 nurses and 13.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 13.2 | 18.3 |
| August 2024 | 13.6 | 17.6 |
| August 2025 | 16.9 | 20.1 |
| August 2026 | 14.3 | 18.3 |
From June 2026 to August 2026 the practice recorded 22,853 appointments a month, or 476 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Boroughbury Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 521 | 510 |
| Face to face | 79% | 62% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%), serious mental illness (1.4% against 1.0%) and palliative or supportive care needs (0.7% against 0.6%). It has a lower share for osteoporosis (0.7% against 1.2%) and chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.7% | 74.9% |
Boroughbury Medical Centre, Craig Street, Peterborough, PE1 2EJ. Phone: 01733 307840.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Medical Centre | 0.6 km | 57% |
| Thomas Walker Medical Practice | 0.8 km | 69% |
| Thorpe Road Surgery | 1.0 km | 59% |
| Central Medical Centre | 1.0 km | 75% |
| The Grange | 1.1 km | 74% |
How do patients rate Boroughbury Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Boroughbury Medical Centre as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Boroughbury Medical Centre?
47,981 patients were registered in September 2026, up 0.4% on a year earlier.
What is Boroughbury Medical Centre's CQC rating?
Outstanding overall, published in May 2022.
How many GPs does Boroughbury Medical Centre have?
14.3 full-time-equivalent qualified GPs (22 qualified GPs by headcount), which is 3,367 patients per GP against 2,171 across England.
Are appointments at Boroughbury Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Boroughbury Medical Centre's phone number?
01733 307840.