Lakeside Healthcare at New Queen Street and Stanground surgeries, Peterborough: patient reviews and CQC rating
Lakeside Healthcare at New Queen Street and Stanground surgeries is a GP practice in Peterborough with 19,355 registered patients (September 2026). In the 2026 GP Patient Survey, 53% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in June 2022. It has 7.5 full-time-equivalent qualified GPs, or 2,574 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lakeside Healthcare at New Queen Street and Stanground surgeries
Its result closest to England is the share who said the wait for their last appointment was about right: 61%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 19th of the 23 practices in Peterborough with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (53%). 135 patients answered the survey (response rate 35%).
| Survey question | Lakeside Healthcare at New Queen Street and Stanground surgeries | Central East | England |
|---|---|---|---|
| Overall experience good | 53% | 75% | 77% |
| Easy to contact by phone | 31% | 52% | 57% |
| Easy to contact via the website | 43% | 60% | 58% |
| Easy to contact via the NHS App | 46% | 52% | 54% |
| Reception team helpful | 66% | 83% | 85% |
| Last contact good | 48% | 71% | 73% |
| Wait for appointment about right | 61% | 69% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 76% | 85% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 75% | 89% | 90% |
CQC's overall rating for Lakeside Healthcare at New Queen Street and Stanground surgeries is Requires Improvement, published in June 2022. 2 key questions are rated differently: Caring Good and Effective Good. Its previous overall rating was Good (June 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
19,355 patients were registered at Lakeside Healthcare at New Queen Street and Stanground surgeries in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 2,574 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 6.1 nurses and 15.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 5.8 |
| August 2024 | 5.8 | 6.8 |
| August 2025 | 7.8 | 11.0 |
| August 2026 | 7.5 | 9.7 |
From June 2026 to August 2026 the practice recorded 19,941 appointments a month, or 1,030 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 64% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lakeside Healthcare at New Queen Street and Stanground surgeries | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,030 | 521 | 510 |
| Face to face | 32% | 62% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (17.7% against 14.3%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), osteoporosis (0.7% against 1.2%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 19.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Lakeside Healthcare at New Queen Street and Stanground surgeries, Syers Lane, Whittlesey, Peterborough, PE7 1AT. Phone: 01733 204611. Website: www.thenewqueenstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Fletton Surgery | 7.2 km | 80% |
| Jenner Healthcare | 7.3 km | 64% |
| Park Medical Centre | 7.9 km | 57% |
| Thomas Walker Medical Practice | 8.2 km | 69% |
| Boroughbury Medical Centre | 8.3 km | 66% |
- Lakeside Healthcare at Yaxley (87% overall experience good)
- Old Fletton Surgery (80% overall experience good)
- Wansford & Kings Cliffe Practice (75% overall experience good)
How do patients rate Lakeside Healthcare at New Queen Street and Stanground surgeries?
In the 2026 GP Patient Survey, 53% of patients described their overall experience of Lakeside Healthcare at New Queen Street and Stanground surgeries as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Lakeside Healthcare at New Queen Street and Stanground surgeries?
19,355 patients were registered in September 2026, up 0.3% on a year earlier.
What is Lakeside Healthcare at New Queen Street and Stanground surgeries's CQC rating?
Requires Improvement overall, published in June 2022.
How many GPs does Lakeside Healthcare at New Queen Street and Stanground surgeries have?
7.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,574 patients per GP against 2,171 across England.
Are appointments at Lakeside Healthcare at New Queen Street and Stanground surgeries face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lakeside Healthcare at New Queen Street and Stanground surgeries's phone number?
01733 204611.