Viaduct Care PCN: primary care network practices and patient survey
Viaduct Care PCN is a primary care network of 8 GP practices with 51,172 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,272 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Viaduct Care PCN with survey results, the share of patients describing their overall experience as good ranges from 66% at Newsome Surgery Ltd to 84% at New Street and Netherton Group Practice, with a median of 74% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Crosland Moor Surgery has the highest share finding it easy to get through by phone (78%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| New Street and Netherton Group Practice | 8,584 | 84% | 75% | Good | 2,132 |
| Crosland Moor Surgery | 3,846 | 83% | 78% | Good | 1,923 |
| Meltham Road Surgery | 10,426 | 77% | 63% | Good | 2,833 |
| Fieldhead Surgery | 6,811 | 74% | 50% | Good | 2,822 |
| Thornton Lodge Surgery | 2,788 | 73% | 54% | Good | 2,134 |
| Paddock and Longwood Family Practice | 8,972 | 71% | 70% | Good | 2,686 |
| Lockwood Surgery | 4,054 | 67% | 61% | Good | 1,303 |
| Newsome Surgery Ltd | 5,691 | 66% | 48% | Good | 2,154 |
Results for the network as a whole, from 736 responses, against West Yorkshire and England.
| Survey question | Viaduct Care PCN | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 64% | 53% | 57% |
| Easy to contact via the website | 55% | 54% | 58% |
| Easy to contact via the NHS App | 50% | 52% | 54% |
| Reception team helpful | 85% | 84% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 64% | 70% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 78% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
There are 2,272 registered patients per full-time-equivalent qualified GP in Viaduct Care PCN, close to England's 2,171 and West Yorkshire's 2,162. Practices recorded 612 appointments a month per 1,000 patients (England: 510), 70% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.1% over the year (England: shrank 1.1%).
| Measure | Viaduct Care PCN | West Yorkshire | England |
|---|---|---|---|
| Patients per qualified GP | 2,272 | 2,162 | 2,171 |
| Appointments per 1,000 patients a month | 612 | 579 | 510 |
| Face-to-face appointments | 70% | 66% | 63% |
| Same day as booked | 40% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 17% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Viaduct Care PCN is learning disability (0.9% against 0.6%), and the furthest below is atrial fibrillation (1.8% against 2.2%).
| Condition register | Age group | Viaduct Care PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.9% | 14.3% | 7,276 |
| High blood pressure | All ages | 15.2% | 15.2% | 7,993 |
| Diabetes | 17+ yrs | 10.5% | 7.9% | 4,356 |
| Asthma | 6+ yrs | 8.2% | 6.6% | 4,036 |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% | 1,871 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 1,685 |
| Cancer | All ages | 3.1% | 3.8% | 1,622 |
| COPD | All ages | 2.2% | 1.9% | 1,141 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 1,012 |
| Atrial fibrillation | All ages | 1.8% | 2.2% | 925 |
| Serious mental illness | All ages | 1.4% | 1.0% | 718 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 203 |
| Heart failure | All ages | 1.0% | 1.1% | 507 |
| Learning disability | All ages | 0.9% | 0.6% | 481 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 380 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 358 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 454 |
| Dementia | All ages | 0.7% | 0.8% | 391 |
| Palliative care | All ages | 0.6% | 0.6% | 321 |
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Which practices are in Viaduct Care PCN?
Crosland Moor Surgery, Fieldhead Surgery, Lockwood Surgery, Meltham Road Surgery, New Street and Netherton Group Practice, Newsome Surgery Ltd, Paddock and Longwood Family Practice and Thornton Lodge Surgery.
How do patients rate Viaduct Care PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Viaduct Care PCN cover?
51,172 registered patients across 8 practices in September 2026.
How many patients per GP does Viaduct Care PCN have?
2,272 per full-time-equivalent qualified GP, against 2,171 across England.