Trent Care PCN: primary care network practices and patient survey
Trent Care PCN is a primary care network of 5 GP practices with 40,097 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,605 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Trent Care PCN with survey results, the share of patients describing their overall experience as good ranges from 51% at Cleveland Surgery to 94% at Hibaldstow Medical Practice, with a median of 72% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Hibaldstow Medical Practice has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Hibaldstow Medical Practice | 3,788 | 94% | 84% | Good | 1,754 |
| Trent Valley Surgery | 4,010 | 90% | 72% | Requires improvement | 1,769 |
| Caskgate Street Surgery | 12,610 | 72% | 50% | Inadequate | 4,007 |
| The Glebe Practice | 7,908 | 68% | 41% | Good | 1,651 |
| Cleveland Surgery | 11,781 | 51% | 28% | Good | 3,890 |
Results for the network as a whole, from 583 responses, against Lincolnshire and England.
| Survey question | Trent Care PCN | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 68% | 74% | 77% |
| Easy to contact by phone | 47% | 54% | 57% |
| Easy to contact via the website | 48% | 58% | 58% |
| Easy to contact via the NHS App | 48% | 53% | 54% |
| Reception team helpful | 78% | 85% | 85% |
| Last contact good | 58% | 71% | 73% |
| Wait for appointment about right | 59% | 72% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
There are 2,605 registered patients per full-time-equivalent qualified GP in Trent Care PCN, more than England's 2,171 and Lincolnshire's 2,503. Practices recorded 556 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | Trent Care PCN | Lincolnshire | England |
|---|---|---|---|
| Patients per qualified GP | 2,605 | 2,503 | 2,171 |
| Appointments per 1,000 patients a month | 556 | 600 | 510 |
| Face-to-face appointments | 61% | 65% | 63% |
| Same day as booked | 46% | 44% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 24% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Trent Care PCN is chronic kidney disease (8.5% against 4.6%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Trent Care PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% | 8,059 |
| Depression | 18+ yrs | 19.4% | 14.3% | 6,317 |
| Diabetes | 17+ yrs | 9.3% | 7.9% | 3,077 |
| Chronic kidney disease | 18+ yrs | 8.5% | 4.6% | 2,766 |
| Asthma | 6+ yrs | 7.9% | 6.6% | 3,039 |
| Cancer | All ages | 4.6% | 3.8% | 1,874 |
| Coronary heart disease | All ages | 4.1% | 3.0% | 1,642 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 1,124 |
| COPD | All ages | 2.7% | 1.9% | 1,083 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 991 |
| Heart failure | All ages | 1.3% | 1.1% | 535 |
| Dementia | All ages | 1.2% | 0.8% | 503 |
| Serious mental illness | All ages | 1.2% | 1.0% | 500 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 346 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 329 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 314 |
| Learning disability | All ages | 0.7% | 0.6% | 292 |
| Palliative care | All ages | 0.7% | 0.6% | 291 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 92 |
- East Lindsey PCN (8 practices)
- Imp PCN (9 practices)
- North Lincolnshire East PCN (4 practices)
- North Lincolnshire North PCN (3 practices)
- North Lincolnshire South PCN (6 practices)
- North Lincolnshire West PCN (4 practices)
Which practices are in Trent Care PCN?
Caskgate Street Surgery, Cleveland Surgery, Hibaldstow Medical Practice, The Glebe Practice and Trent Valley Surgery.
How do patients rate Trent Care PCN?
68% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Trent Care PCN cover?
40,097 registered patients across 5 practices in September 2026.
How many patients per GP does Trent Care PCN have?
2,605 per full-time-equivalent qualified GP, against 2,171 across England.