Cleveland Surgery, Gainsborough: patient reviews and CQC rating
Cleveland Surgery is a GP practice in Gainsborough with 11,781 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 3.0 full-time-equivalent qualified GPs, or 3,890 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cleveland Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 85%, against 90% across England. Its weakest is the share who described their last contact with the practice as good: 36%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 4th of the 4 practices in Gainsborough with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (58%). 130 patients answered the survey (response rate 30%).
| Survey question | Cleveland Surgery | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 51% | 74% | 77% |
| Easy to contact by phone | 28% | 54% | 57% |
| Easy to contact via the website | 38% | 58% | 58% |
| Easy to contact via the NHS App | 27% | 53% | 54% |
| Reception team helpful | 62% | 85% | 85% |
| Last contact good | 36% | 71% | 73% |
| Wait for appointment about right | 37% | 72% | 69% |
| Listened to well | 71% | 85% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 85% | 90% | 90% |
In the Friends and Family Test for July 2026, 47% of 158 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cleveland Surgery is Good, published in January 2022. One key question is rated differently: Effective Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
11,781 patients were registered at Cleveland Surgery in September 2026, down 3.2% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,890 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 4.0 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 5.2 | 5.2 |
| August 2025 | 4.3 | 6.4 |
| August 2026 | 3.0 | 3.9 |
From June 2026 to August 2026 the practice recorded 4,324 appointments a month, or 367 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 19% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Cleveland Surgery | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 367 | 600 | 510 |
| Face to face | 83% | 65% | 63% |
| Same day as booked | 19% | 44% | 45% |
| More than 28 days after booking | 16% | 7% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.7% against 4.6%), dementia (1.4% against 0.8%) and depression (25.0% against 14.3%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 38.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.0% | 14.3% |
| High blood pressure | All ages | 19.1% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.7% | 4.6% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.5% | 3.8% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
98% of the practice's patients live in the DN21 postcode district. 98% live in West Lindsey, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| DN21 | 11,697 | 98% |
Cleveland Surgery, Vanessa Drive, Gainsborough, DN21 2UQ. Phone: 01427 613158. Website: www.clevelandsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Caskgate Street Surgery | 1.4 km | 72% |
| Willingham-by-Stow Surgery | 9.2 km | 95% |
| North Leverton Surgery | 9.3 km | 85% |
| South Axholme Practice | 13.0 km | 87% |
| Kirton Lindsey Surgery | 14.2 km | 73% |
- Caskgate Street Surgery (72% overall experience good)
- Hibaldstow Medical Practice (94% overall experience good)
- The Glebe Practice (68% overall experience good)
- Trent Valley Surgery (90% overall experience good)
How do patients rate Cleveland Surgery?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Cleveland Surgery as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Cleveland Surgery?
11,781 patients were registered in September 2026, down 3.2% on a year earlier.
What is Cleveland Surgery's CQC rating?
Good overall, published in January 2022.
How many GPs does Cleveland Surgery have?
3.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,890 patients per GP against 2,171 across England.
Are appointments at Cleveland Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cleveland Surgery's phone number?
01427 613158.