Caskgate Street Surgery, Gainsborough: patient reviews and CQC rating
Caskgate Street Surgery is a GP practice in Gainsborough with 12,610 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Inadequate overall, in a report published in August 2023. It has 3.1 full-time-equivalent qualified GPs, or 4,007 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Caskgate Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Its weakest is the share who described their last contact with the practice as good: 60%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 4 practices in Gainsborough with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (58%). 131 patients answered the survey (response rate 27%).
| Survey question | Caskgate Street Surgery | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 50% | 54% | 57% |
| Easy to contact via the website | 59% | 58% | 58% |
| Easy to contact via the NHS App | 51% | 53% | 54% |
| Reception team helpful | 77% | 85% | 85% |
| Last contact good | 60% | 71% | 73% |
| Wait for appointment about right | 65% | 72% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
CQC's overall rating for Caskgate Street Surgery is Inadequate, published in August 2023. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Requires Improvement. Its previous overall rating was Good (December 2016).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
12,610 patients were registered at Caskgate Street Surgery in September 2026, up 2.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 4,007 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 5.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 9,188 appointments a month, or 729 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 73% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
15% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Caskgate Street Surgery | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 729 | 600 | 510 |
| Face to face | 39% | 65% | 63% |
| Same day as booked | 73% | 44% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), depression (21.9% against 14.3%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 43.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.9% | 14.3% |
| High blood pressure | All ages | 16.7% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.1% | 74.9% |
99% of the practice's patients live in the DN21 postcode district. 99% live in West Lindsey, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| DN21 | 12,431 | 99% |
Caskgate Street Surgery, 3 Caskgate Street, Gainsborough, DN21 2DJ. Phone: 01427 619033. Website: www.caskgatestreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cleveland Surgery | 1.4 km | 51% |
| North Leverton Surgery | 8.0 km | 85% |
| Willingham-by-Stow Surgery | 8.1 km | 95% |
| Riverside Health Centre | 13.8 km | 73% |
| Kingfisher Family Practice | 14.1 km | 79% |
- Cleveland Surgery (51% overall experience good)
- Hibaldstow Medical Practice (94% overall experience good)
- The Glebe Practice (68% overall experience good)
- Trent Valley Surgery (90% overall experience good)
How do patients rate Caskgate Street Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Caskgate Street Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Caskgate Street Surgery?
12,610 patients were registered in September 2026, up 2.1% on a year earlier.
What is Caskgate Street Surgery's CQC rating?
Inadequate overall, published in August 2023.
How many GPs does Caskgate Street Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,007 patients per GP against 2,171 across England.
Are appointments at Caskgate Street Surgery face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Caskgate Street Surgery's phone number?
01427 619033.