Riverside Health Centre, Retford: patient reviews and CQC rating
Riverside Health Centre is a GP practice in Retford with 24,725 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 10.4 full-time-equivalent qualified GPs, or 2,368 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverside Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 69%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 4 practices in Retford with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (61%). 97 patients answered the survey (response rate 23%).
| Survey question | Riverside Health Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 45% | 52% | 57% |
| Easy to contact via the website | 69% | 51% | 58% |
| Easy to contact via the NHS App | 45% | 50% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 71% | 69% | 73% |
| Wait for appointment about right | 63% | 67% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 1,120 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverside Health Centre is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
24,725 patients were registered at Riverside Health Centre in September 2026, up 3.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 10.4 full-time-equivalent qualified GPs, there are 2,368 patients per GP, close to the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 10.1 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.6 | 16.5 |
| August 2024 | 8.6 | 16.9 |
| August 2025 | 10.5 | 16.9 |
| August 2026 | 10.4 | 20.0 |
From June 2026 to August 2026 the practice recorded 22,044 appointments a month, or 892 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 51% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Riverside Health Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 892 | 566 | 510 |
| Face to face | 42% | 64% | 63% |
| Same day as booked | 51% | 45% | 45% |
| More than 28 days after booking | 8% | 8% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), osteoporosis (2.4% against 1.2%) and dementia (1.3% against 0.8%). It has a lower share for serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 21.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Palliative care | All ages | 1.5% | 0.6% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Riverside Health Centre, Riverside Walk, Retford, DN22 6FB. Phone: 01777 713330. Website: www.riversidehealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingfisher Family Practice | 0.5 km | 79% |
| Crown House Surgery | 0.5 km | 73% |
| North Leverton Surgery | 8.1 km | 85% |
| Larwood Surgery | 10.8 km | 47% |
| Tuxford Medical Centre | 10.9 km | 94% |
- Crown House Surgery (73% overall experience good)
- Kingfisher Family Practice (79% overall experience good)
- North Leverton Surgery (85% overall experience good)
- Tuxford Medical Centre (94% overall experience good)
How do patients rate Riverside Health Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Riverside Health Centre as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Riverside Health Centre?
24,725 patients were registered in September 2026, up 3.5% on a year earlier.
What is Riverside Health Centre's CQC rating?
Good overall, published in July 2016.
How many GPs does Riverside Health Centre have?
10.4 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,368 patients per GP against 2,171 across England.
Are appointments at Riverside Health Centre face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverside Health Centre's phone number?
01777 713330.