Crown House Surgery, Retford: patient reviews and CQC rating
Crown House Surgery is a GP practice in Retford with 11,368 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 6.9 full-time-equivalent qualified GPs, or 1,647 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crown House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who described their last contact with the practice as good: 64%, below the England figure of 73%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 4 practices in Retford with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (83%). 123 patients answered the survey (response rate 38%).
| Survey question | Crown House Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 51% | 52% | 57% |
| Easy to contact via the website | 58% | 51% | 58% |
| Easy to contact via the NHS App | 70% | 50% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 64% | 69% | 73% |
| Wait for appointment about right | 62% | 67% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 348 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crown House Surgery is Good, published in July 2017. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,368 patients were registered at Crown House Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,647 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 3.8 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.1 | 11.3 |
| August 2024 | 9.1 | 11.3 |
| August 2025 | 9.1 | 11.0 |
| August 2026 | 6.9 | 8.5 |
From June 2026 to August 2026 the practice recorded 8,189 appointments a month, or 720 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 27% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Crown House Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 720 | 566 | 510 |
| Face to face | 40% | 64% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 11% | 8% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.8% against 2.2%), COPD (3.0% against 1.9%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 19.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Crown House Surgery, Retford Primary Care Centre, North Road, Retford, DN22 7XF. Phone: 01777 703672. Website: www.crownhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingfisher Family Practice | 0.0 km | 79% |
| Riverside Health Centre | 0.5 km | 73% |
| North Leverton Surgery | 8.6 km | 85% |
| Larwood Surgery | 10.3 km | 47% |
| Tuxford Medical Centre | 11.2 km | 94% |
- Kingfisher Family Practice (79% overall experience good)
- North Leverton Surgery (85% overall experience good)
- Riverside Health Centre (73% overall experience good)
- Tuxford Medical Centre (94% overall experience good)
How do patients rate Crown House Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Crown House Surgery as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Crown House Surgery?
11,368 patients were registered in September 2026, down 2.1% on a year earlier.
What is Crown House Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Crown House Surgery have?
6.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,647 patients per GP against 2,171 across England.
Are appointments at Crown House Surgery face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crown House Surgery's phone number?
01777 703672.