Kingfisher Family Practice, Retford: patient reviews and CQC rating
Kingfisher Family Practice is a GP practice in Retford with 15,829 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 8.9 full-time-equivalent qualified GPs, or 1,780 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingfisher Family Practice
Its best result against England is the share who found it easy to contact the practice through its website: 71%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 4 practices in Retford with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (81%). 103 patients answered the survey (response rate 31%).
| Survey question | Kingfisher Family Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 61% | 52% | 57% |
| Easy to contact via the website | 71% | 51% | 58% |
| Easy to contact via the NHS App | 50% | 50% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 80% | 69% | 73% |
| Wait for appointment about right | 71% | 67% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 90% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 59 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingfisher Family Practice is Good, published in April 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,829 patients were registered at Kingfisher Family Practice in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,780 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 4.9 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 9.5 |
| August 2024 | 7.7 | 9.5 |
| August 2025 | 8.3 | 10.2 |
| August 2026 | 8.9 | 10.6 |
From June 2026 to August 2026 the practice recorded 11,916 appointments a month, or 753 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 50% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Kingfisher Family Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 753 | 566 | 510 |
| Face to face | 82% | 64% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 15% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.7% against 1.9%), atrial fibrillation (3.2% against 2.2%) and cancer (5.2% against 3.8%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 20.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Kingfisher Family Practice, Retford Primary Care Centre, North Road, Retford, DN22 7XF. Phone: 01777 702381. Website: www.Kingfisherfamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crown House Surgery | 0.0 km | 73% |
| Riverside Health Centre | 0.5 km | 73% |
| North Leverton Surgery | 8.6 km | 85% |
| Larwood Surgery | 10.3 km | 47% |
| Tuxford Medical Centre | 11.2 km | 94% |
- Crown House Surgery (73% overall experience good)
- North Leverton Surgery (85% overall experience good)
- Riverside Health Centre (73% overall experience good)
- Tuxford Medical Centre (94% overall experience good)
How do patients rate Kingfisher Family Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Kingfisher Family Practice as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Kingfisher Family Practice?
15,829 patients were registered in September 2026, up 0.5% on a year earlier.
What is Kingfisher Family Practice's CQC rating?
Good overall, published in April 2020.
How many GPs does Kingfisher Family Practice have?
8.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,780 patients per GP against 2,171 across England.
Are appointments at Kingfisher Family Practice face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingfisher Family Practice's phone number?
01777 702381.