Clacton PCN: primary care network practices and patient survey
Clacton PCN is a primary care network of 4 GP practices with 36,973 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 4,214 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Clacton PCN with survey results, the share of patients describing their overall experience as good ranges from 57% at Old Road Medical Practice to 86% at East Lynne Medical Centre, with a median of 68% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. Thorpe-le-Soken Surgery has the highest share finding it easy to get through by phone (66%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| East Lynne Medical Centre | 8,809 | 86% | 62% | Good | 8,258 |
| Thorpe-le-Soken Surgery | 7,561 | 76% | 66% | Good | 2,864 |
| Crusader Surgery | 11,057 | 60% | 39% | Requires improvement | 4,231 |
| Old Road Medical Practice | 9,546 | 57% | 35% | Good | 3,891 |
Results for the network as a whole, from 440 responses, against Essex and England.
| Survey question | Clacton PCN | Essex | England |
|---|---|---|---|
| Overall experience good | 69% | 74% | 77% |
| Easy to contact by phone | 49% | 50% | 57% |
| Easy to contact via the website | 54% | 56% | 58% |
| Easy to contact via the NHS App | 57% | 51% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 79% | 84% | 87% |
| Treated with care and concern | 81% | 83% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
There are 4,214 registered patients per full-time-equivalent qualified GP in Clacton PCN, more than England's 2,171 and Essex's 2,514. Practices recorded 527 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 28% of appointments took place on the day they were booked (England: 45%).
27% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.3% over the year (England: shrank 1.1%).
| Measure | Clacton PCN | Essex | England |
|---|---|---|---|
| Patients per qualified GP | 4,214 | 2,514 | 2,171 |
| Appointments per 1,000 patients a month | 527 | 480 | 510 |
| Face-to-face appointments | 66% | 69% | 63% |
| Same day as booked | 28% | 45% | 45% |
| Did not attend | 5% | 3% | 4% |
| Patients aged 65 or over | 27% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Clacton PCN is palliative care (1.4% against 0.6%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | Clacton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.8% | 15.2% | 7,721 |
| Depression | 18+ yrs | 18.0% | 14.3% | 5,418 |
| Diabetes | 17+ yrs | 11.1% | 7.9% | 3,396 |
| Chronic kidney disease | 18+ yrs | 9.2% | 4.6% | 2,757 |
| Asthma | 6+ yrs | 8.7% | 6.6% | 3,069 |
| Cancer | All ages | 4.7% | 3.8% | 1,758 |
| Coronary heart disease | All ages | 4.4% | 3.0% | 1,643 |
| COPD | All ages | 3.6% | 1.9% | 1,325 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 1,119 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 967 |
| Heart failure | All ages | 1.9% | 1.1% | 690 |
| Serious mental illness | All ages | 1.7% | 1.0% | 614 |
| Palliative care | All ages | 1.4% | 0.6% | 504 |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% | 417 |
| Epilepsy | 18+ yrs | 1.3% | 0.8% | 401 |
| Learning disability | All ages | 1.3% | 0.6% | 471 |
| Dementia | All ages | 1.2% | 0.8% | 456 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 292 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 60 |
- Benfleet PCN (7 practices)
- Central Basildon PCN (8 practices)
- North Colchester PCN (7 practices)
- North Uttlesford PCN (4 practices)
- Rochford PCN (4 practices)
- Southend Victoria PCN (9 practices)
- Stour Estuary PCN (5 practices)
- Tendring PCN (7 practices)
Which practices are in Clacton PCN?
Crusader Surgery, East Lynne Medical Centre, Old Road Medical Practice and Thorpe-le-Soken Surgery.
How do patients rate Clacton PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Clacton PCN cover?
36,973 registered patients across 4 practices in September 2026.
How many patients per GP does Clacton PCN have?
4,214 per full-time-equivalent qualified GP, against 2,171 across England.