Chapel Group Medical Centre, Manchester: patient reviews and CQC rating
Chapel Group Medical Centre is a GP practice in Manchester with 6,072 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2023. It has 4.7 full-time-equivalent qualified GPs, or 1,294 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapel Group Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 86%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 12th of the 149 practices in Manchester with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (75%). 91 patients answered the survey (response rate 18%).
| Survey question | Chapel Group Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 89% | 79% | 77% |
| Easy to contact by phone | 88% | 63% | 57% |
| Easy to contact via the website | 86% | 61% | 58% |
| Easy to contact via the NHS App | 86% | 58% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 114 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chapel Group Medical Centre is Good, published in March 2023. All 5 key questions are rated Good. Its previous overall rating was Inadequate (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,072 patients were registered at Chapel Group Medical Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,294 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 2,640 appointments a month, or 435 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 30% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Chapel Group Medical Centre | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 435 | 445 | 510 |
| Face to face | 74% | 66% | 63% |
| Same day as booked | 30% | 44% | 45% |
| More than 28 days after booking | 7% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.8% against 0.6%), COPD (2.7% against 1.9%) and depression (19.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Chapel Group Medical Centre, 220 Liverpool Road, Irlam, Manchester, M44 6FE. Phone: 0161 775 7373. Website: www.chapelgroupmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Irlam Clinic | 0.1 km | 89% |
| The Mosslands Medical Practice | 1.5 km | 76% |
| Urmston Group Practice | 1.6 km | 80% |
| Dr Salam J Farhan | 3.5 km | 63% |
| Partington Family Practice | 3.5 km | 78% |
- Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes (72% overall experience good)
- Irlam Clinic (89% overall experience good)
- SPCT Practices (74% overall experience good)
- Springfield Medical Centre (84% overall experience good)
- St Andrews Medical Practice 2 (92% overall experience good)
- The Mosslands Medical Practice (76% overall experience good)
How do patients rate Chapel Group Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Chapel Group Medical Centre as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Chapel Group Medical Centre?
6,072 patients were registered in September 2026, down 1.2% on a year earlier.
What is Chapel Group Medical Centre's CQC rating?
Good overall, published in March 2023.
How many GPs does Chapel Group Medical Centre have?
4.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,294 patients per GP against 2,171 across England.
Are appointments at Chapel Group Medical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapel Group Medical Centre's phone number?
0161 775 7373.