Urmston Group Practice, Manchester: patient reviews and CQC rating
Urmston Group Practice is a GP practice in Manchester with 13,103 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 7.0 full-time-equivalent qualified GPs, or 1,872 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Urmston Group Practice
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 51%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 78th of the 149 practices in Manchester with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (88%). 111 patients answered the survey (response rate 26%).
| Survey question | Urmston Group Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 51% | 63% | 57% |
| Easy to contact via the website | 68% | 61% | 58% |
| Easy to contact via the NHS App | 55% | 58% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 190 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Urmston Group Practice is Good, published in June 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,103 patients were registered at Urmston Group Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 1,872 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 4.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 9.3 |
| August 2024 | 6.6 | 8.3 |
| August 2025 | 6.8 | 9.8 |
| August 2026 | 7.0 | 10.6 |
From June 2026 to August 2026 the practice recorded 4,327 appointments a month, or 330 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 45% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Urmston Group Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 330 | 445 | 510 |
| Face to face | 63% | 66% | 63% |
| Same day as booked | 45% | 44% | 45% |
| More than 28 days after booking | 12% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), peripheral arterial disease (0.9% against 0.6%) and heart failure (1.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 13.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.8% | 14.3% |
| High blood pressure | All ages | 16.9% | 15.2% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Cancer | All ages | 4.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Urmston Group Practice, 6 Woodsend Crescent Road, Urmston, Manchester, M41 8AA. Phone: 0161 755 9870. Website: www.urmstongrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Irlam Clinic | 1.6 km | 89% |
| Chapel Group Medical Centre | 1.6 km | 89% |
| Davyhulme Medical Centre | 2.0 km | 87% |
| Flixton Road Medical Centre | 2.1 km | 81% |
| Primrose Surgery | 2.5 km | 83% |
- Davyhulme Medical Centre (87% overall experience good)
- Dr Salam J Farhan (63% overall experience good)
- Flixton Road Medical Centre (81% overall experience good)
- Partington Family Practice (78% overall experience good)
- Primrose Surgery (83% overall experience good)
How do patients rate Urmston Group Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Urmston Group Practice as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Urmston Group Practice?
13,103 patients were registered in September 2026, down 1.3% on a year earlier.
What is Urmston Group Practice's CQC rating?
Good overall, published in June 2017.
How many GPs does Urmston Group Practice have?
7.0 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,872 patients per GP against 2,171 across England.
Are appointments at Urmston Group Practice face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Urmston Group Practice's phone number?
0161 755 9870.