Primrose Surgery, Manchester: patient reviews and CQC rating
Primrose Surgery is a GP practice in Manchester with 7,626 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 4.2 full-time-equivalent qualified GPs, or 1,819 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Primrose Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 55th of the 149 practices in Manchester with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (85%). 122 patients answered the survey (response rate 33%).
| Survey question | Primrose Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 82% | 63% | 57% |
| Easy to contact via the website | 83% | 61% | 58% |
| Easy to contact via the NHS App | 69% | 58% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 87% | 76% | 73% |
| Wait for appointment about right | 92% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 86 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Primrose Surgery is Good, published in January 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,626 patients were registered at Primrose Surgery in September 2026, up 1.2% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,819 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.1 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 5.0 |
| August 2024 | 2.3 | 4.8 |
| August 2025 | 4.2 | 6.9 |
| August 2026 | 4.2 | 7.0 |
From June 2026 to August 2026 the practice recorded 3,897 appointments a month, or 511 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 49% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Primrose Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 445 | 510 |
| Face to face | 83% | 66% | 63% |
| Same day as booked | 49% | 44% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), dementia (1.3% against 0.8%) and asthma (9.6% against 6.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 13.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.8% | 14.3% |
| High blood pressure | All ages | 19.5% | 15.2% |
| Asthma | 6+ yrs | 9.6% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 86.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Primrose Surgery, 59 Old Crofts Bank, Urmston, Manchester, M41 7AB. Phone: 0161 747 2424. Website: www.primroseavenue.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Davyhulme Medical Centre | 0.7 km | 87% |
| Flixton Road Medical Centre | 0.9 km | 81% |
| Lostock Medical Centre | 1.9 km | 82% |
| Urmston Group Practice | 2.5 km | 80% |
| Springfield Medical Centre | 2.7 km | 84% |
- Davyhulme Medical Centre (87% overall experience good)
- Dr Salam J Farhan (63% overall experience good)
- Flixton Road Medical Centre (81% overall experience good)
- Partington Family Practice (78% overall experience good)
- Urmston Group Practice (80% overall experience good)
How do patients rate Primrose Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Primrose Surgery as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Primrose Surgery?
7,626 patients were registered in September 2026, up 1.2% on a year earlier.
What is Primrose Surgery's CQC rating?
Good overall, published in January 2018.
How many GPs does Primrose Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,819 patients per GP against 2,171 across England.
Are appointments at Primrose Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Primrose Surgery's phone number?
0161 747 2424.