Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes, Manchester: patient reviews and CQC rating
Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes is a GP practice in Manchester with 9,376 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 5.3 full-time-equivalent qualified GPs, or 1,781 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 121st of the 149 practices in Manchester with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (81%). 96 patients answered the survey (response rate 21%).
| Survey question | Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 49% | 63% | 57% |
| Easy to contact via the website | 42% | 61% | 58% |
| Easy to contact via the NHS App | 54% | 58% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 63% | 76% | 73% |
| Wait for appointment about right | 55% | 71% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 228 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes is Good, published in November 2022. All 5 key questions are rated Good. Its previous overall rating was Inadequate (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,376 patients were registered at Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes in September 2026, down 1.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,781 patients per GP, fewer than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 4.2 |
| August 2024 | 4.2 | 4.2 |
| August 2025 | 5.3 | 5.3 |
| August 2026 | 5.3 | 5.3 |
From June 2026 to August 2026 the practice recorded 3,423 appointments a month, or 365 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 365 | 445 | 510 |
| Face to face | 76% | 66% | 63% |
| Same day as booked | 38% | 44% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.8% against 0.6%), depression (19.0% against 14.3%) and COPD (2.5% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.4% against 0.8%) and chronic kidney disease (2.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 26.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 11.6% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Palliative care | All ages | 1.8% | 0.6% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes, Monton Medical Centre, Canal Side, Monton Green, Eccles, Manchester, M30 8AR. Phone: 0844 815 1147.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Springfield Medical Centre | 1.3 km | 84% |
| St Andrews Medical Practice 2 | 1.4 km | 92% |
| The Sides Medical Practice | 1.6 km | 84% |
| Dr Venkatachalum Raj | 2.1 km | 88% |
| The Poplars Medical Centre | 2.3 km | 84% |
- Chapel Group Medical Centre (89% overall experience good)
- Irlam Clinic (89% overall experience good)
- SPCT Practices (74% overall experience good)
- Springfield Medical Centre (84% overall experience good)
- St Andrews Medical Practice 2 (92% overall experience good)
- The Mosslands Medical Practice (76% overall experience good)
How do patients rate Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes?
9,376 patients were registered in September 2026, down 1.1% on a year earlier.
What is Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes's CQC rating?
Good overall, published in November 2022.
How many GPs does Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes have?
5.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,781 patients per GP against 2,171 across England.
Are appointments at Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Joseph Borg-Costanzi/Ian Gilani/Brian Rhodes's phone number?
0844 815 1147.