Poplar House Surgery, Lytham St. Annes: patient reviews and CQC rating
Poplar House Surgery is a GP practice in Lytham St. Annes with 6,668 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 3.2 full-time-equivalent qualified GPs, or 2,084 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Poplar House Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 5 practices in Lytham St Annes with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (69%). 118 patients answered the survey (response rate 33%).
| Survey question | Poplar House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 43% | 61% | 57% |
| Easy to contact via the website | 39% | 55% | 58% |
| Easy to contact via the NHS App | 46% | 57% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 59% | 74% | 73% |
| Wait for appointment about right | 83% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for Poplar House Surgery is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (May 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
6,668 patients were registered at Poplar House Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,084 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.7 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 2,721 appointments a month, or 408 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Poplar House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 471 | 510 |
| Face to face | 79% | 70% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), dementia (1.6% against 0.8%) and serious mental illness (1.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.8% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Palliative care | All ages | 2.1% | 0.6% |
| Heart failure | All ages | 1.9% | 1.1% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Dementia | All ages | 1.6% | 0.8% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Poplar House Surgery, Durham Avenue, Lytham St. Annes, FY8 2EP. Phone: 01253 722121.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parcliffe Medical Centre | 0.0 km | 73% |
| Dr Norcross & Partners | 2.3 km | 76% |
| Stonyhill Medical Practice | 3.2 km | 81% |
| Highfield Surgery Partnership | 3.2 km | 76% |
| Abbey-Dale Medical Centre | 3.7 km | 86% |
- Dr Norcross & Partners (76% overall experience good)
- Fernbank Surgery (73% overall experience good)
- Holland House Surgery (71% overall experience good)
- Parcliffe Medical Centre (73% overall experience good)
How do patients rate Poplar House Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Poplar House Surgery as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Poplar House Surgery?
6,668 patients were registered in September 2026, down 1.5% on a year earlier.
What is Poplar House Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Poplar House Surgery have?
3.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,084 patients per GP against 2,171 across England.
Are appointments at Poplar House Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Poplar House Surgery's phone number?
01253 722121.