Dr Norcross & Partners, Lytham St Annes: patient reviews and CQC rating
Dr Norcross & Partners is a GP practice in Lytham St Annes with 12,793 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 6.4 full-time-equivalent qualified GPs, or 2,005 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Norcross & Partners
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 45%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 5 practices in Lytham St Annes with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (88%). 111 patients answered the survey (response rate 37%).
| Survey question | Dr Norcross & Partners | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 46% | 61% | 57% |
| Easy to contact via the website | 45% | 55% | 58% |
| Easy to contact via the NHS App | 51% | 57% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 73% | 74% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 71% of 376 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Norcross & Partners is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,793 patients were registered at Dr Norcross & Partners in September 2026, up 1.8% on a year earlier (England: down 1.1%).
36% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 2,005 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 1.7 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 5.3 |
| August 2024 | 5.8 | 7.9 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 6.4 | 6.4 |
From June 2026 to August 2026 the practice recorded 6,893 appointments a month, or 539 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 33% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Norcross & Partners | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 539 | 471 | 510 |
| Face to face | 89% | 70% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.2% against 0.6%), heart failure (2.3% against 1.1%) and atrial fibrillation (4.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 15.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 25.0% | 15.2% |
| Depression | 18+ yrs | 17.6% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Cancer | All ages | 7.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Coronary heart disease | All ages | 5.6% | 3.0% |
| Atrial fibrillation | All ages | 4.6% | 2.2% |
| Stroke and TIA | All ages | 3.4% | 1.9% |
| Palliative care | All ages | 3.2% | 0.6% |
| COPD | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
99% of the practice's patients live in the FY8 postcode district. 100% live in Fylde, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| FY8 | 12,686 | 99% |
Dr Norcross & Partners, Ansdell Medical Centre, Albany Road, Lytham St Annes, FY8 4GW. Phone: 01253 657300. Website: www.ansdellmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parcliffe Medical Centre | 2.3 km | 73% |
| Poplar House Surgery | 2.3 km | 63% |
| Holland House Surgery | 3.3 km | 71% |
| Fernbank Surgery | 3.3 km | 73% |
| Abbey-Dale Medical Centre | 4.8 km | 86% |
- Fernbank Surgery (73% overall experience good)
- Holland House Surgery (71% overall experience good)
- Parcliffe Medical Centre (73% overall experience good)
- Poplar House Surgery (63% overall experience good)
How do patients rate Dr Norcross & Partners?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Dr Norcross & Partners as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Dr Norcross & Partners?
12,793 patients were registered in September 2026, up 1.8% on a year earlier.
What is Dr Norcross & Partners's CQC rating?
Good overall, published in January 2017.
How many GPs does Dr Norcross & Partners have?
6.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,005 patients per GP against 2,171 across England.
Are appointments at Dr Norcross & Partners face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Norcross & Partners's phone number?
01253 657300.