Holland House Surgery, Lytham St Annes: patient reviews and CQC rating
Holland House Surgery is a GP practice in Lytham St Annes with 10,675 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.2 full-time-equivalent qualified GPs, or 2,566 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Holland House Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 92%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 5 practices in Lytham St Annes with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (71%). 114 patients answered the survey (response rate 36%).
| Survey question | Holland House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 42% | 61% | 57% |
| Easy to contact via the website | 42% | 55% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 58% | 74% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 78% of 668 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Holland House Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,675 patients were registered at Holland House Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
36% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,566 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 3.0 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 5.1 |
| August 2024 | 4.6 | 5.7 |
| August 2025 | 4.2 | 7.1 |
| August 2026 | 4.2 | 5.0 |
From June 2026 to August 2026 the practice recorded 5,231 appointments a month, or 490 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 31% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Holland House Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 490 | 471 | 510 |
| Face to face | 87% | 70% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.3% against 1.2%), palliative or supportive care needs (1.6% against 0.6%) and heart failure (2.5% against 1.1%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.8% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Cancer | All ages | 7.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Coronary heart disease | All ages | 5.5% | 3.0% |
| Atrial fibrillation | All ages | 5.0% | 2.2% |
| Osteoporosis | 50+ yrs | 4.3% | 1.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 2.5% | 1.1% |
| Palliative care | All ages | 1.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.5% | 0.8% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Holland House Surgery, Victoria Street, Lytham St Annes, FY8 5DZ. Phone: 01253 229470. Website: www.hollandhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fernbank Surgery | 0.0 km | 73% |
| Dr Norcross & Partners | 3.3 km | 76% |
| Parcliffe Medical Centre | 5.5 km | 73% |
| Poplar House Surgery | 5.5 km | 63% |
| Kirkham Health Centre | 6.7 km | 74% |
- Dr Norcross & Partners (76% overall experience good)
- Fernbank Surgery (73% overall experience good)
- Parcliffe Medical Centre (73% overall experience good)
- Poplar House Surgery (63% overall experience good)
How do patients rate Holland House Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Holland House Surgery as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Holland House Surgery?
10,675 patients were registered in September 2026, down 2.7% on a year earlier.
What is Holland House Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Holland House Surgery have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,566 patients per GP against 2,171 across England.
Are appointments at Holland House Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Holland House Surgery's phone number?
01253 229470.