Fernbank Surgery, Lytham St Annes: patient reviews and CQC rating
Fernbank Surgery is a GP practice in Lytham St Annes with 11,318 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 5.7 full-time-equivalent qualified GPs, or 1,988 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fernbank Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 49%, against 57% across England. With 113 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 5 practices in Lytham St Annes with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (79%). 113 patients answered the survey (response rate 37%).
| Survey question | Fernbank Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 49% | 61% | 57% |
| Easy to contact via the website | 50% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 70% | 74% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Fernbank Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,318 patients were registered at Fernbank Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,988 patients per GP, close to the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 3.4 nurses and 6.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 1.7 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 1.7 |
| August 2026 | 5.7 | 5.7 |
From June 2026 to August 2026 the practice recorded 4,890 appointments a month, or 432 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 34% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Fernbank Surgery | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 471 | 510 |
| Face to face | 80% | 70% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), heart failure (2.3% against 1.1%) and osteoporosis (2.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.6% | 15.2% |
| Depression | 18+ yrs | 17.3% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Heart failure | All ages | 2.3% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Fernbank Surgery, Victoria Street, Lytham St Annes, FY8 5DZ. Phone: 01253 957200. Website: www.fernbanksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Holland House Surgery | 0.0 km | 71% |
| Dr Norcross & Partners | 3.3 km | 76% |
| Parcliffe Medical Centre | 5.5 km | 73% |
| Poplar House Surgery | 5.5 km | 63% |
| Kirkham Health Centre | 6.7 km | 74% |
- Dr Norcross & Partners (76% overall experience good)
- Holland House Surgery (71% overall experience good)
- Parcliffe Medical Centre (73% overall experience good)
- Poplar House Surgery (63% overall experience good)
How do patients rate Fernbank Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Fernbank Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Fernbank Surgery?
11,318 patients were registered in September 2026, down 0.9% on a year earlier.
What is Fernbank Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Fernbank Surgery have?
5.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,988 patients per GP against 2,171 across England.
Are appointments at Fernbank Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fernbank Surgery's phone number?
01253 957200.