Parcliffe Medical Centre, Lytham St. Annes: patient reviews and CQC rating
Parcliffe Medical Centre is a GP practice in Lytham St. Annes with 12,066 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 4.6 full-time-equivalent qualified GPs, or 2,623 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parcliffe Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 90%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 5 practices in Lytham St Annes with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (88%). 112 patients answered the survey (response rate 29%).
| Survey question | Parcliffe Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 43% | 61% | 57% |
| Easy to contact via the website | 35% | 55% | 58% |
| Easy to contact via the NHS App | 36% | 57% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 69% | 74% | 73% |
| Wait for appointment about right | 90% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Parcliffe Medical Centre is Good, published in September 2022. All 5 key questions are rated Good. It held the same rating in the report before (May 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,066 patients were registered at Parcliffe Medical Centre in September 2026, down 1.1% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,623 patients per GP, more than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 6.3 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 6.5 |
| August 2024 | 4.6 | 7.8 |
| August 2025 | 4.6 | 5.7 |
| August 2026 | 4.6 | 6.3 |
From June 2026 to August 2026 the practice recorded 8,451 appointments a month, or 700 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Parcliffe Medical Centre | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 700 | 471 | 510 |
| Face to face | 88% | 70% | 63% |
| Same day as booked | 57% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.7% against 0.6%), osteoporosis (3.9% against 1.2%) and dementia (1.8% against 0.8%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.0% | 15.2% |
| Depression | 18+ yrs | 20.5% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 6.8% | 3.8% |
| Coronary heart disease | All ages | 5.5% | 3.0% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Osteoporosis | 50+ yrs | 3.9% | 1.2% |
| Stroke and TIA | All ages | 3.6% | 1.9% |
| COPD | All ages | 2.8% | 1.9% |
| Palliative care | All ages | 2.7% | 0.6% |
| Heart failure | All ages | 2.3% | 1.1% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Dementia | All ages | 1.8% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
Parcliffe Medical Centre, Durham Avenue, Lytham St. Annes, FY8 2EP. Phone: 01253 955688.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Poplar House Surgery | 0.0 km | 63% |
| Dr Norcross & Partners | 2.3 km | 76% |
| Stonyhill Medical Practice | 3.2 km | 81% |
| Highfield Surgery Partnership | 3.2 km | 76% |
| Abbey-Dale Medical Centre | 3.7 km | 86% |
- Dr Norcross & Partners (76% overall experience good)
- Fernbank Surgery (73% overall experience good)
- Holland House Surgery (71% overall experience good)
- Poplar House Surgery (63% overall experience good)
How do patients rate Parcliffe Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Parcliffe Medical Centre as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Parcliffe Medical Centre?
12,066 patients were registered in September 2026, down 1.1% on a year earlier.
What is Parcliffe Medical Centre's CQC rating?
Good overall, published in September 2022.
How many GPs does Parcliffe Medical Centre have?
4.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,623 patients per GP against 2,171 across England.
Are appointments at Parcliffe Medical Centre face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parcliffe Medical Centre's phone number?
01253 955688.