Highfield Surgery Partnership, Blackpool: patient reviews and CQC rating
Highfield Surgery Partnership is a GP practice in Blackpool with 13,304 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Lancashire and South Cumbria: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 6.9 full-time-equivalent qualified GPs, or 1,919 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highfield Surgery Partnership
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 60%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 15 practices in Blackpool with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (83%). 114 patients answered the survey (response rate 24%).
| Survey question | Highfield Surgery Partnership | Lancashire and South Cumbria | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 71% | 61% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 75% | 74% | 73% |
| Wait for appointment about right | 60% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 215 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highfield Surgery Partnership is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,304 patients were registered at Highfield Surgery Partnership in September 2026, down 1.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,919 patients per GP, fewer than the England figure of 2,171 and Lancashire and South Cumbria's 2,288. The practice also has 5.3 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 8.8 |
| August 2024 | 7.5 | 10.7 |
| August 2025 | 7.5 | 9.4 |
| August 2026 | 6.9 | 9.9 |
From June 2026 to August 2026 the practice recorded 7,434 appointments a month, or 559 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 46% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
17% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Highfield Surgery Partnership | Lancashire and South Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 559 | 471 | 510 |
| Face to face | 67% | 70% | 63% |
| Same day as booked | 46% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.3% against 1.2%), palliative or supportive care needs (1.5% against 0.6%) and COPD (3.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 17.0% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Palliative care | All ages | 1.5% | 0.6% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Highfield Surgery Partnership, Highfield Surgery, South Shore Primary Care Centre, Lytham Road, Blackpool, FY4 1TJ. Phone: 01253 204672. Website: www.highfieldsurgeryblackpool.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stonyhill Medical Practice | 0.0 km | 81% |
| Arnold Medical Centre | 1.1 km | 90% |
| Abbey-Dale Medical Centre | 1.7 km | 86% |
| Waterloo Medical Centre | 2.1 km | 77% |
| Bloomfield Medical Centre | 2.6 km | 74% |
- Abbey-Dale Medical Centre (86% overall experience good)
- Arnold Medical Centre (90% overall experience good)
- Stonyhill Medical Practice (81% overall experience good)
How do patients rate Highfield Surgery Partnership?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Highfield Surgery Partnership as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Highfield Surgery Partnership?
13,304 patients were registered in September 2026, down 1.2% on a year earlier.
What is Highfield Surgery Partnership's CQC rating?
Good overall, published in August 2016.
How many GPs does Highfield Surgery Partnership have?
6.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,919 patients per GP against 2,171 across England.
Are appointments at Highfield Surgery Partnership face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highfield Surgery Partnership's phone number?
01253 204672.