Stopsley Village Practice, Luton: patient reviews and CQC rating
Stopsley Village Practice is a GP practice in Luton with 9,490 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 3.0 full-time-equivalent qualified GPs, or 3,149 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stopsley Village Practice
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 10th of the 25 practices in Luton with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (67%). 103 patients answered the survey (response rate 25%).
| Survey question | Stopsley Village Practice | Central East | England |
|---|---|---|---|
| Overall experience good | 73% | 75% | 77% |
| Easy to contact by phone | 54% | 52% | 57% |
| Easy to contact via the website | 59% | 60% | 58% |
| Easy to contact via the NHS App | 53% | 52% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 71% | 71% | 73% |
| Wait for appointment about right | 77% | 69% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
CQC's overall rating for Stopsley Village Practice is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,490 patients were registered at Stopsley Village Practice in September 2026, down 0.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 3,149 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 7.7 |
| August 2024 | 3.6 | 7.7 |
| August 2025 | 3.0 | 5.7 |
| August 2026 | 3.0 | 5.9 |
From June 2026 to August 2026 the practice recorded 5,855 appointments a month, or 617 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 66% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Stopsley Village Practice | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 617 | 521 | 510 |
| Face to face | 52% | 62% | 63% |
| Same day as booked | 66% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.1% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Stopsley Village Practice, 26 Ashcroft Road, Stopsley, Luton, LU2 9AU. Phone: 01582 722555. Website: www.stopsleyvillagepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Pritpal Bath | 0.0 km | 87% |
| Larkside Practice | 2.0 km | 81% |
| Dr R Khanchandani's Practice | 2.5 km | 71% |
| Malzeard Road Medical Centre | 2.6 km | 74% |
| Lea Vale Medical Practice | 2.9 km | 73% |
- Bute House Medical Centre (85% overall experience good)
- Dr Pritpal Bath (87% overall experience good)
- Dr R Khanchandani's Practice (71% overall experience good)
- Larkside Practice (81% overall experience good)
How do patients rate Stopsley Village Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Stopsley Village Practice as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Stopsley Village Practice?
9,490 patients were registered in September 2026, down 0.6% on a year earlier.
What is Stopsley Village Practice's CQC rating?
Good overall, published in March 2018.
How many GPs does Stopsley Village Practice have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,149 patients per GP against 2,171 across England.
Are appointments at Stopsley Village Practice face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stopsley Village Practice's phone number?
01582 722555.