The Old Church Surgery, London: patient reviews and CQC rating
The Old Church Surgery is a GP practice in London with 9,023 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 6.6 full-time-equivalent qualified GPs, or 1,362 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Old Church Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 62%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 237th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (86%). 107 patients answered the survey (response rate 22%).
| Survey question | The Old Church Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 82% | 71% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 63% | 53% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 93% | 79% | 85% |
| Last contact good | 83% | 67% | 73% |
| Wait for appointment about right | 62% | 62% | 69% |
| Listened to well | 92% | 83% | 87% |
| Treated with care and concern | 89% | 82% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 95% | 87% | 90% |
In the Friends and Family Test for July 2026, 94% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Old Church Surgery is Good, published in May 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,023 patients were registered at The Old Church Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,362 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 1.3 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 8.0 |
| August 2024 | 6.4 | 8.0 |
| August 2025 | 6.5 | 8.2 |
| August 2026 | 6.6 | 8.5 |
From June 2026 to August 2026 the practice recorded 3,290 appointments a month, or 365 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 37% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Old Church Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 365 | 456 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 37% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%) and chronic kidney disease (6.1% against 4.6%). It has a lower share for COPD (1.1% against 1.9%), stroke or TIA (1.3% against 1.9%) and high blood pressure (11.8% against 15.2%). The practice's patients live in areas with an average deprivation score of 18.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.9% | 14.3% |
| High blood pressure | All ages | 11.8% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.4% | 74.9% |
The Old Church Surgery, Silverthorne Centre, 2 Friars Close, London, E4 6UN. Phone: 020 8559 4148. Website: www.oldchurchsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Larkshall Medical Centre | 0.8 km | 86% |
| The Ridgeway Surgery | 1.2 km | 71% |
| Churchill Medical Centre | 1.2 km | 82% |
| Handsworth Medical Practice | 1.4 km | 73% |
| The Microfaculty | 1.5 km | 80% |
- Chingford Medical Practice (82% overall experience good)
- Churchill Medical Centre (82% overall experience good)
- Handsworth Medical Practice (73% overall experience good)
- The Ridgeway Surgery (71% overall experience good)
How do patients rate The Old Church Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Old Church Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Old Church Surgery?
9,023 patients were registered in September 2026, up 0.9% on a year earlier.
What is The Old Church Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does The Old Church Surgery have?
6.6 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,362 patients per GP against 2,171 across England.
Are appointments at The Old Church Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Old Church Surgery's phone number?
020 8559 4148.