The Clapton Surgery, London: patient reviews and CQC rating
The Clapton Surgery is a GP practice in London with 5,691 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 1.5 full-time-equivalent qualified GPs, or 3,811 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Clapton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 62%, against 57% across England. Its weakest is the share who found the reception and administrative team helpful: 72%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 459th of the 648 practices in London with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (60%). 74 patients answered the survey (response rate 8%).
| Survey question | The Clapton Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 72% | 71% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 49% | 53% | 58% |
| Easy to contact via the NHS App | 55% | 50% | 54% |
| Reception team helpful | 72% | 79% | 85% |
| Last contact good | 68% | 67% | 73% |
| Wait for appointment about right | 70% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 30 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Clapton Surgery is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,691 patients were registered at The Clapton Surgery in September 2026, down 3.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 3,811 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 2,387 appointments a month, or 419 per 1,000 registered patients (England: 510). 96% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Clapton Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 456 | 510 |
| Face to face | 96% | 58% | 63% |
| Same day as booked | 59% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.3% against 1.9%), dementia (0.2% against 0.8%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 43.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.3% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Asthma | 6+ yrs | 3.0% | 6.6% |
| Cancer | All ages | 1.3% | 3.8% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| COPD | All ages | 0.3% | 1.9% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
The Clapton Surgery, Theydon Road Health Centre, 14 Urban Hive, Theydon Road, London, E5 9BQ. Phone: 020 8806 7735. Website: www.theclaptonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rajiv Goel | 0.0 km | 77% |
| Healy Medical Centre | 0.6 km | 79% |
| Fountayne Road Medical Practice | 1.0 km | 60% |
| The Nightingale Practice | 1.1 km | 85% |
| Athena Medical Centre | 1.2 km | 91% |
- Dr Rajiv Goel (77% overall experience good)
- Fountayne Road Medical Practice (60% overall experience good)
- Healy Medical Centre (79% overall experience good)
- The Nightingale Practice (85% overall experience good)
How do patients rate The Clapton Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Clapton Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at The Clapton Surgery?
5,691 patients were registered in September 2026, down 3.9% on a year earlier.
What is The Clapton Surgery's CQC rating?
Good overall, published in January 2020.
How many GPs does The Clapton Surgery have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,811 patients per GP against 2,171 across England.
Are appointments at The Clapton Surgery face to face?
96% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Clapton Surgery's phone number?
020 8806 7735.