High Road Surgery, London: patient reviews and CQC rating
High Road Surgery is a GP practice in London with 1,790 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 0.8 full-time-equivalent qualified GPs, or 2,315 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 77%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 402nd of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (86%). 95 patients answered the survey (response rate 13%).
| Survey question | High Road Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 75% | 71% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 62% | 53% | 58% |
| Easy to contact via the NHS App | 60% | 50% | 54% |
| Reception team helpful | 85% | 79% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 70% | 62% | 69% |
| Listened to well | 84% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
CQC's overall rating for High Road Surgery is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
1,790 patients were registered at High Road Surgery in September 2026, down 8.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 2,315 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 0.8 | 0.8 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 638 appointments a month, or 356 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 30% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | High Road Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 356 | 456 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 30% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%). It has a lower share for atrial fibrillation (0.8% against 2.2%), COPD (0.9% against 1.9%) and cancer (1.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
High Road Surgery, 287 High Road Leytonstone, London, E11 4HH. Phone: 020 8532 8460.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lime Tree Surgery | 0.2 km | 87% |
| LL Medical Care Limited | 0.3 km | 72% |
| Dr Tahir Kiyani | 0.3 km | 81% |
| Dr Poonam Chand Sharma | 0.3 km | 92% |
| Harrow Road GP Practice, Triangle House Health Centre | 0.7 km | 71% |
- Dr Poonam Chand Sharma (92% overall experience good)
- Dr Tahir Kiyani (81% overall experience good)
- Green Man Medical Centre (84% overall experience good)
- Harrow Road GP Practice, Triangle House Health Centre (71% overall experience good)
- LL Medical Care Limited (72% overall experience good)
How do patients rate High Road Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of High Road Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at High Road Surgery?
1,790 patients were registered in September 2026, down 8.6% on a year earlier.
What is High Road Surgery's CQC rating?
Good overall, published in August 2017.
How many GPs does High Road Surgery have?
0.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,315 patients per GP against 2,171 across England.
Are appointments at High Road Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Road Surgery's phone number?
020 8532 8460.