Welton Family Health Centre, Lincoln: patient reviews and CQC rating
Welton Family Health Centre is a GP practice in Lincoln with 9,964 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.2 full-time-equivalent qualified GPs, or 1,919 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Welton Family Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 19th of the 25 practices in Lincoln with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (74%). 104 patients answered the survey (response rate 38%).
| Survey question | Welton Family Health Centre | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 74% | 74% | 77% |
| Easy to contact by phone | 31% | 54% | 57% |
| Easy to contact via the website | 60% | 58% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 61% | 71% | 73% |
| Wait for appointment about right | 67% | 72% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 82% | 90% | 90% |
CQC's overall rating for Welton Family Health Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,964 patients were registered at Welton Family Health Centre in September 2026, up 0.7% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,919 patients per GP, fewer than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 2.7 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 5.2 | 5.2 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 5,199 appointments a month, or 522 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 30% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Welton Family Health Centre | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 522 | 600 | 510 |
| Face to face | 77% | 65% | 63% |
| Same day as booked | 30% | 44% | 45% |
| More than 28 days after booking | 13% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), palliative or supportive care needs (0.9% against 0.6%) and atrial fibrillation (2.9% against 2.2%). It has a lower share for osteoporosis (0.2% against 1.2%), serious mental illness (0.6% against 1.0%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Learning disability | All ages | 1.3% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Welton Family Health Centre, 4 Cliff Road, Welton, Lincoln, LN2 3JH. Phone: 01673 862232. Website: www.weltonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Nettleham Medical Practice | 4.9 km | 87% |
| The Ingham Practice | 7.0 km | 98% |
| Minster Medical Practice | 7.1 km | 86% |
| Lindum Medical Practice | 7.1 km | 78% |
| Glebe Park Surgery | 7.4 km | 88% |
- Abbey Medical Practice (78% overall experience good)
- Cliff House Medical Practice (78% overall experience good)
- Glebe Park Surgery (88% overall experience good)
- Lindum Medical Practice (78% overall experience good)
- Minster Medical Practice (86% overall experience good)
- Nettleham Medical Practice (87% overall experience good)
- The Ingham Practice (98% overall experience good)
- Willingham-by-Stow Surgery (95% overall experience good)
How do patients rate Welton Family Health Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Welton Family Health Centre as good, against 77% across England. 31% found it easy to get through by phone.
How many patients are registered at Welton Family Health Centre?
9,964 patients were registered in September 2026, up 0.7% on a year earlier.
What is Welton Family Health Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Welton Family Health Centre have?
5.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,919 patients per GP against 2,171 across England.
Are appointments at Welton Family Health Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Welton Family Health Centre's phone number?
01673 862232.