Cliff House Medical Practice, Lincoln: patient reviews and CQC rating
Cliff House Medical Practice is a GP practice in Lincoln with 8,113 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Lincolnshire: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 2.2 full-time-equivalent qualified GPs, or 3,644 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cliff House Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 51%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 15th of the 25 practices in Lincoln with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (61%). 104 patients answered the survey (response rate 21%).
| Survey question | Cliff House Medical Practice | Lincolnshire | England |
|---|---|---|---|
| Overall experience good | 78% | 74% | 77% |
| Easy to contact by phone | 65% | 54% | 57% |
| Easy to contact via the website | 73% | 58% | 58% |
| Easy to contact via the NHS App | 51% | 53% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 83% | 71% | 73% |
| Wait for appointment about right | 70% | 72% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
CQC's overall rating for Cliff House Medical Practice is Good, published in January 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,113 patients were registered at Cliff House Medical Practice in September 2026, down 2.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 3,644 patients per GP, more than the England figure of 2,171 and Lincolnshire's 2,503. The practice also has 0.7 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.2 | 3.3 |
From June 2026 to August 2026 the practice recorded 6,864 appointments a month, or 846 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Cliff House Medical Practice | Lincolnshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 846 | 600 | 510 |
| Face to face | 40% | 65% | 63% |
| Same day as booked | 50% | 44% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a lower share of patients for cancer (2.3% against 3.8%), diabetes (5.3% against 7.9%) and coronary heart disease (2.0% against 3.0%). The practice's patients live in areas with an average deprivation score of 23.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.5% | 14.3% |
| High blood pressure | All ages | 12.0% | 15.2% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Cliff House Medical Practice, 82 Burton Road, Lincoln, LN1 3LJ. Phone: 01522 872872. Website: www.cliffhousemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brayford Medical Practice | 1.0 km | 76% |
| Abbey Medical Practice | 1.3 km | 78% |
| Minster Medical Practice | 1.7 km | 86% |
| Lindum Medical Practice | 1.7 km | 78% |
| Portland Medical Practice | 1.7 km | 57% |
- Abbey Medical Practice (78% overall experience good)
- Glebe Park Surgery (88% overall experience good)
- Lindum Medical Practice (78% overall experience good)
- Minster Medical Practice (86% overall experience good)
- Nettleham Medical Practice (87% overall experience good)
- The Ingham Practice (98% overall experience good)
- Welton Family Health Centre (74% overall experience good)
- Willingham-by-Stow Surgery (95% overall experience good)
How do patients rate Cliff House Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Cliff House Medical Practice as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Cliff House Medical Practice?
8,113 patients were registered in September 2026, down 2.1% on a year earlier.
What is Cliff House Medical Practice's CQC rating?
Good overall, published in January 2022.
How many GPs does Cliff House Medical Practice have?
2.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,644 patients per GP against 2,171 across England.
Are appointments at Cliff House Medical Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cliff House Medical Practice's phone number?
01522 872872.